Conducting detailed business requirements analysis to understand user needs and translate them into functional and technical specifications
Collaborating closely with cross-functional teams, including IT, development, and business stakeholders, to define project scope, deliverables, and timelines
Documenting and communicating business requirements, process flows, and solution design specifications
Providing ongoing support and troubleshooting for existing systems and applications
Identifying opportunities for process improvements and automation to enhance operational efficiency
Participating in user acceptance testing and training to ensure the successful deployment of new systems and applications
Maintaining and updating system documentation and user manuals
Job Requirement :
Minimum 3 years of experience as an IT Business Analyst or in a similar role
Strong analytical and problem-solving skills with the ability to understand complex business requirements and translate them into technical solutions
Excellent communication and stakeholder management skills, with the ability to liaise effectively with both technical and non-technical teams
Familiarity with business analysis methodologies, including requirements gathering, process mapping, and user acceptance testing
Working knowledge of IT systems, applications, and infrastructure, preferably in the retail industry
Proficiency in using business analysis tools, such as MS Office, project management software, and data analysis tools
A relevant degree in Information Technology, Business, or a related field