KLINIK AL-FATAH PARIT RAJA Hiring! Full Time Customer Service in Johor, Earn up to MYR 2,500 - Ricebowl

1. Customer Service

• Welcome patients and visitors in a friendly, courteous, and professional manner.
• Provide accurate information regarding the clinic's services, health screening packages, and ongoing promotions.
• Respond promptly to enquiries via telephone, WhatsApp, social media, email, and walk-in customers.
• Handle customer complaints professionally and ensure timely resolution or escalation when necessary.
• Deliver exceptional customer service to maintain a high level of patient satisfaction.

2. Appointment Management

• Manage doctor appointment bookings and scheduling.
• Coordinate patient appointments according to the clinic's schedule and availability.
• Send appointment confirmations and reminders to patients.
• Handle appointment cancellations and rescheduling efficiently.

3. Patient Registration

• Register new patients and update existing patient records accurately.
• Ensure all required patient information and documentation are complete.
• Maintain the confidentiality and security of patient information in accordance with company policies.

4. Cashier & Payment

• Prepare invoices and issue official receipts.
• Process payments via cash, debit/credit card, and QR payment methods.
• Prepare and reconcile daily cash collection reports.
• Ensure cash handling accuracy and accountability at all times.

5. Customer Follow-Up

• Conduct post-treatment follow-up with patients.
• Contact patients regarding follow-up appointments and ongoing care.
• Remind patients of routine health check-ups and scheduled visits.
• Collect and record customer feedback to support service improvement initiatives.

6. Sales Support

• Promote the clinic's healthcare services, health screening packages, and promotional campaigns.
• Recommend suitable services or packages based on customers' needs.
• Support the branch in achieving monthly sales targets.
• Record customer enquiries and potential sales opportunities for follow-up.

7. Administration

• Prepare and submit daily operational and customer service reports.
• Maintain accurate patient records and filing systems.
• Ensure the reception and customer service area is clean, organised, and presentable.
• Assist with administrative and operational duties as assigned by Management from time to time.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person