CoherentPlus Hiring! Full Time Merchant Admin Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Key Responsibilities

1. Merchant Onboarding

• Process new merchant applications and supporting documents.
• Verify the completeness and accuracy of merchant information.
• Conduct KYC (Know Your Customer) document verification.
• Ensure all required forms and agreements are properly completed.
• Submit merchant applications to acquiring banks or relevant internal departments.
• Follow up on pending applications until activation.

2. Merchant Administration

• Maintain and update merchant records in internal systems.
• Process merchant profile updates, including:
• Business information
• Bank account details
• Settlement information
• Contact details
• Terminal allocation
• MDR changes
• Ensure merchant information is accurate and up-to-date.

3. Merchant Support

• Respond to merchant administrative enquiries via phone, email, or messaging platforms.
• Assist merchants with documentation requirements.
• Coordinate with Sales and Technical teams on merchant requests.
• Monitor outstanding documentation and follow up accordingly.

4. Operational Coordination

• Liaise with acquiring banks, payment schemes, and internal departments regarding merchant matters.
• Coordinate terminal deployment requests with the Operations team.
• Track merchant activation progress.
• Escalate delays or operational issues when necessary.

5. Compliance & Documentation

• Ensure merchant files comply with company policies and regulatory requirements.
• Maintain proper documentation and filing records.
• Assist during compliance audits and internal reviews.
• Ensure confidentiality of merchant information.

6. Reporting

• Prepare daily, weekly, and monthly reports on:
• Merchant onboarding status
• Activation status
• Pending documentation
• Merchant cancellations
• Merchant amendments
• Maintain accurate operational records and reports.

7. Process Improvement

• Identify opportunities to improve merchant administration processes.
• Assist in developing SOPs and workflow documentation.
• Support automation initiatives to improve operational efficiency.

8. Cross-Department Support

• Work closely with:
• Merchant Sales
• Technical Support
• Operations
• Finance
• Compliance
• Ensure timely resolution of merchant-related administrative matters.

9. Other Duties

• Perform any other duties and responsibilities assigned by the Superior or Management from time to time.

Job Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Management, Finance, Banking, or a related field.

Experience

• 1–3 years of experience in administration, merchant support, payment industry, banking, fintech, or customer service.
• Fresh graduates with a positive attitude are encouraged to apply.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Opportunities for promotion
• Professional development

Work Location: In person