Skyro Hiring! Full Time Customer Care Associate in Federal Territory, Earn up to MYR 3,500 - Ricebowl

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities:

Support customers across text and voice channels in an AI-first setup, while helping improve automation, processes, and customer experience through disciplined handling, tagging, and escalation.

• Handle customer contacts across text and voice channels
• Resolve issues or escalate them correctly when needed
• Use systems and workflows accurately across channels
• Take over cases when bot or self-service cannot resolve them
• Apply correct tagging, routing, and documentation
• Flag repeated customer confusion, broken flows, and recurring issues

Qualifications:

• 2+ years in customer service / support
• Experience in chat/messaging and inbound calls
• Strong written and verbal English, native in Bahasa Malaysia, optional - Mandarin, other
• Clear, calm, and customer-friendly communication
• Team player - works not only for themselves but for overall success
• Proactive approach in resolving issues - doesn’t limit options to described in SOPs / process, resolution ownership
• Strong customer-centric mindset
• Good multitasking, documentation, and process discipline
• Comfortable in a fast-changing launch environment
• Fintech / lending / omnichannel experience preferred

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Professional development

Work Location: In person