As a member of the SSD Quality & Reliability Engineering team, you will leverage your expertise in project and program management, risk management, conflict resolution and quality standards & best practices. You will collaborate closely with cross-functional teams and engage with key stakeholders, including Program Management, Customer Management, Marketing, Manufacturing, and Engineering, to ensure the successful execution of quality and reliability initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Represent product quality as the Sustaining Program Manager in core teams, ensuring alignment with quality and reliability goals throughout the product lifecycle.
- Accountable for product quality and reliability when product transitions into sustaining phase. Drive activities to ensure that product quality & reliability expectations are met.
- Lead the resolution of quality-related issues during both New Product Introduction (NPI) and Sustaining phases.
- Communicate quality excursions to executive management and core teams.
- Lead Stop Ship and Quality Alert Critical processes, driving closure through risk assessment, containment actions, 8D root cause analysis, CAPA, and lessons learned.
- Collaborate with NPI counterparts to ensure seamless product transition into Sustaining, meeting all product, customer, and regulatory requirements.
- Participate in new product kick-off reviews and Manufacturing Readiness Reviews (MRRs).
- Coordinate with other QAPMs to share lessons learned and support continuous process improvement across programs.
REQUIRED:
- Minimum Bachelor’s Degree in Science or Engineering, with a preferred 8+ years of experience in high-volume manufacturing or engineering environments.
- Proven track record of successfully delivering projects in globally distributed, cross-functional teams, collaborating effectively across multiple geographies and time zones.
PREFERRED:
- In-depth understanding of storage systems, including key aspects such as performance, quality, and reliability.
- Hands-on experience in testing, reliability, and endurance evaluation of Flash memory and storage solutions.
- Background as an ISO 9001 auditor and holder of a Six Sigma Green Belt would be an added advantage.
- Highly objective-driven and results-oriented, with a strong focus on delivering measurable outcomes.
SKILLS:
- Strong knowledge of FMEA, 8D methodology, and Statistical Process Control (SPC).
- Proficient in Microsoft Office, statistical analysis software, and issue tracking tools such as JIRA.
- Excellent interpersonal, communication, leadership, critical thinking, and problem-solving skills.
- Skilled in delivering impactful presentations and providing clear, concise executive summaries for quality excursions.