La Fosse Hiring! Full Time Technical Support Team Lead in - Ricebowl

Technical Support Team Lead – Singapore

SGD $ 8,500 - SGD $ 11,250 pcm

La Fosse is supporting a client who is looking to hire a Technical Support Team Lead to strengthen their technology operations in Singapore. This position oversees a local support function of roughly 90 users while also providing remote support to colleagues across other regions. The role focuses on leading a capable technical support team, ensuring smooth day-to-day operations, and contributing to a globally aligned “follow-the-sun” support model.

Key Responsibilities

• Lead and develop a technical support team that acts as the first line of assistance for all IT-related issues.
• Manage and mentor a Singapore-based team while collaborating closely with global peers to maintain consistent service standards.
• Support the team in resolving complex issues across hardware, networking, integrations, and corporate systems.
• Set clear team goals and ensure alignment with broader business and IT objectives.
• Monitor performance using KPIs and operational insights, driving reliability and efficiency.
• Handle escalations from users and senior stakeholders, providing clear communication and timely solutions.
• Contribute to the shaping of the global support strategy by identifying process improvements and sharing best practices.

Ideal Profile

• At least 2 years’ experience leading or developing technical support teams.
• A minimum of 10 years in technology-focused roles, ideally with exposure to financial services or similarly demanding environments.
• Experience working with globally distributed teams and navigating differing time zones and cultures.
• Strong problem-solving abilities and a structured approach to identifying root causes.
• Comfortable serving as an escalation point and making informed decisions under pressure.
• Able to balance technical considerations with business needs.
• Practical knowledge of VOIP, networking, security, cloud storage, Azure, and Office 365.
• Strong communication skills, with the ability to explain technical matters clearly to stakeholders at all levels.

Must be a resident of Singapore and able to travel to Marina Boulevard to work onsite.