Mydin Malaysia Hiring! Full Time Mall In Charge in Selangor - Ricebowl

Job Summary

The Mall In-Charge is responsible for managing and overseeing the daily operations of multiple malls within the northern region. This role requires strong leadership, exceptional organizational skills, and effective coordination with cross-functional teams. The ideal candidate is proactive, adaptable, and committed to delivering outstanding tenant and customer experiences while ensuring operational excellence across all assigned malls.

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and guide a diverse operations team across multiple malls.

• Foster collaboration with Marcom, Leasing, Mall Management, Customer Relations, Accounts, and other departments.

• Provide ongoing staff training, development, and performance management.

Mall Operations & Administration

• Oversee and coordinate operations across several malls to ensure consistency and efficiency.

• Maintain accurate documentation, including tenant agreements, renewals, expiries, and operational records.

• Supervise daily operations involving security, housekeeping, maintenance, and overall mall upkeep.

• Prepare and follow up on maintenance plans and schedules to ensure timely and quality execution.

• Conduct regular mall and tenant space inspections, ensuring compliance with operational standards.

Tenant Relations & Leasing Support

• Build and maintain strong, long-term relationships with tenants and stakeholders.

• Handle tenant complaints and resolve issues in line with legal and contractual obligations.

• Monitor rental collections and enforce tenant agreements and contractual terms.

• Support leasing activities by engaging prospective tenants and providing necessary follow-up.

Customer Experience & Service Standards

• Collaborate with service providers to maintain high service quality.

• Implement innovative ideas to enhance mall performance, visitor satisfaction, and operational efficiency.

• Uphold and promote the corporate mall identity across all mall activities.

Communication & Reporting

• Manage communication channels (email, WhatsApp, calls) to ensure timely responses and follow-ups.

• Prepare, review, and submit routine and ad-hoc operational reports to HQ Mall Management.

• Meet tight reporting deadlines and maintain high audit performance standards.

Requirements & Qualifications

• Bachelor's degree in Business Administration, Retail Management, or a related field.

• At least 3 to 4 years of experience in a retail management preferably in a mall management

• Proven experience in mall operations, retail management, or a related field.

• Strong leadership, communication, and team management skills.

• Excellent organizational and administrative abilities.

• Ability to work under pressure and meet tight deadlines.

• Willingness to travel frequently and work flexible hours, including weekends and public holidays.

• Proficiency in office software and communication tools.