Great Eastern Hiring! Full Time Manager, Training Specialist in Federal Territory - Ricebowl

About the Job

Training Specialist plays a critical role in designing and implementing innovative learning strategies that enhance stakeholders' performance and drive business success. This role will leverage cutting-edge instructional design principles and learning technologies to create engaging training programs tailored to meet the diverse needs of the stakeholders

Key Responsibilities

• Design and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and simultaneously lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).
• Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.
• Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.
• Collaborate with subject matter experts and stakeholders, when possible, to ensure training content is relevant, accurate, and aligned with business goals.
• Implement assessment tools to measure training effectiveness and iterate on program content based on feedback and performance metrics (only on suitable program).
• Facilitate training sessions, workshops, and/or webinars, with minimum hours of 40 - 60 accumulated training hours per quarter, when applicable.
• Manage learning management system (LMS) record updating and other pertinent administrative conduct and ensure all training content is up to date and accessible.
• Conduct each process involved as Training Specialist per the Standard Operating Procedure of each process.
• Support administrative tasks that are relevant and important to holding portfolio as part of business continuity and support system with full accountability.
• Provide support to administration team in reviewing or approving Customer Fact Find (CFF) task and any other important matter (this includes stakeholder's engagement request).

We are looking for people who has

• Minimum diploma and above holder with 5+ years of experience in learning and development or instructional design, with a proven track record of designing impactful training programs.
• Strong understanding of adult learning principles and curriculum design and development.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively during training platforms, business meetings and other engagements.
• Skill sets

a) Technical Skills and Relevant Technologies

i. Advanced knowledge of e-learning development tools and technologies, including authoring software and video editing tools.

ii. Experience with multimedia production and graphic design tools to create engaging learning resources.

iii. Understanding of Learning Management Systems (LMS) and experience with data analytics to track agents' progress and outcomes.

b) Soft Skills and Cultural Fit

i. Strong analytical and critical thinking skills, with a data-driven approach to evaluating learning effectiveness.

ii. Ability to work collaboratively in a remote team environment, demonstrating agility, flexibility and adaptability.

iii. Proactive mindset with a passion for continuous learning and development.

iv. Excellent organizational skills, capable of managing multiple tasks simultaneously while meeting deadlines.