Vita Green Hiring! Full Time E-Commerce Specialist in Federal Territory - Ricebowl

Position Overview 

We are seeking a driven, analytical, and hands-on E-Commerce Specialist to manage and scale our digital retail presence across our direct-to-consumer website and major e-commerce marketplaces (including Shopee and Lazada).

In this role, you will be the operational engine behind our online sales channels—ensuring seamless multi-channel inventory synchronization, optimized product catalog listings, high-impact promotional execution, and an exceptional end-to-end customer experience from checkout to delivery.

What You'll Be Doing 

1. Marketplace Operations & Campaigns (Shopee & Lazada)

• Store Management: Oversee daily backend operations across Shopee Seller Centre and Lazada Seller Center.
• Mega-Campaign Execution: Plan, configure, and execute platform campaigns including Double-Date Mega Sales (e.g., 9.9, 11.11, 12.12), Mid-Month Sales, and Payday promotions.
• Platform Collaboration: Work closely with Shopee and Lazada Key Account Managers (KAMs) to secure key visibility slots, co-funded vouchers, brand spotlights, and homepage banner placements.
• Store Health & Compliance: Monitor chat response rates (SLA), seller ratings, shipping fulfillment timelines, and platform compliance parameters to maintain top seller badge status.

2. ************* (DTC) Store Operations

• Storefront Maintenance: Manage backend site operations on Shopify (or equivalent CMS), ensuring accurate product listings, collections, banners, and landing pages.
• On-Site Promotions: Set up automated discounts, coupon codes, bundle offers, and gift-with-purchase (GWP) promotions in alignment with marketing campaigns.
• Conversion Optimization: Monitor sales funnels, checkout flows, site speed, and payment gateway health to identify and resolve user friction points.

3. Inventory Syncing & Order Fulfillment

• Multi-Channel Inventory: Utilize Order Management Systems (OMS) or ERP connectors to keep real-time stock levels synchronized across ************* and external marketplaces to prevent stockouts or overselling.
• Fulfillment Operations: Coordinate with warehouse and 3PL logistics partners to ensure prompt order dispatch, efficient packaging, and smooth handling of returns/exchanges.

4. Analytics & Performance Reporting

• Data Tracking: Monitor daily/weekly performance across revenue metrics, traffic, conversion rates, average order value (AOV), and advertising spend returns (ROAS).
• Reporting: Prepare post-campaign reviews, product movement analysis, and channel contribution reports to recommend growth opportunities.

Who We're Looking For 

• Experience: 1–3 years of hands-on e-commerce experience managing both a DTC store (Shopify/WooCommerce) and regional marketplace platforms (Shopee/Lazada).
• Platform Proficiency: Deep familiarity with Shopee Seller Centre, Lazada Seller Center, and Shopify admin panel.
• Systems Knowledge: Experience with inventory connectors/OMS tools (e.g., Anchanto, Selluseller, ChannelEngine) and analytics software (Google Analytics).
• Technical & Analytical: Strong data literacy in Excel/Google Sheets (VLOOKUP, Pivot Tables) for inventory planning and performance reporting.
• Execution Focus: Highly organized, detail-oriented, and able to perform under high pressure during mega-campaign periods.

Why Join Us

We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive.

• Hybrid position 
• Day shift (8hrs Malaysian Time), Mondays through Fridays
• Be part of a forward-thinking company dedicated to health and wellness.  
• A collaborative work environment with opportunities to contribute to innovative campaigns.
• Opportunities for professional growth and development. 
• Flexible working schedule that promotes work-life harmony. 
• Exposure to various facets of digital marketing and product launches.