The Role:
To manage assigned liner services to ensure schedule reliability, optimal capacity utilisation, cost control, and effective coordination with internal and external stakeholders.
Job Responsibilities:
1. POL Agent Management
- Collaborate with POL agents to facilitate container bookings and maximize vessel utilization.
- Monitor agent performance and resolve any issues related to booking and operational efficiency.
2. Capacity Management
- Analyze booking trends and forecasts to ensure optimal vessel capacity.
- Communicate with operations to adjust schedules based on capacity needs.
3. Weekly Service Performance Reporting
- Prepare and distribute weekly service performance reports, highlighting key metrics and areas for improvement.
- Analyze data to identify trends and make recommendations for service enhancement.
4. Operational Follow-up
- Track ongoing service operation matters and follow up on outstanding issues to ensure timely resolution.
- Coordinate with internal teams to address any operational challenges affecting service delivery.
- Work closely with Port of Loading (POL), Port of Discharge (POD), Direct Freight (DF), and Operations teams on ongoing service operations.
5. Documentation and Record Keeping
- Ensure accurate and timely completion of all shipping documentation.
- Maintain comprehensive records of customer interactions, service performance, and agent communications.
6. Financial Oversight
- Compile Profit and Loss (P&L) statements once vessels depart from the last port to the Trade department.
- Maintain up-to-date P&L and follow up on any invoice discrepancies with overseas offices until resolved, providing updates to the marketing/trade team.
7. Continuous Improvement
- Gather and analyze customer feedback to identify opportunities for service improvement.
- Participate in regular meetings with teams to discuss performance, capacity issues, and customer feedback.
Requirements:
- Diploma in Logistics, Business Administration, or a related field in shipping
- No experience is required, training will be provided.
- Understanding of feeder shipping operations and container logistics is a plus.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Strong analytical skills and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to multitask and work effectively in a fast-paced environment.
We regret to inform you that only shortlisted candidates will be notified.