Respond.io Hiring! Full Time DevOps Engineer in Federal Territory - Ricebowl

Location: Kuala Lumpur, Malaysia

Role: DevOps Engineer

Department: Backend

About *************

Founded in Hong Kong in early 2017, ************* is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, ************* enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At *************, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

We are hiring a DevOps Engineer for our growing DevOps team that owns *************'s cloud platform end-to-end: infrastructure, CI/CD, reliability, security, and cost. This is a software-engineering-first DevOps role. Our team builds internal platform tooling, runs deep infrastructure forensics, operates an increasingly AI-augmented workflow and also writes production code. You will work embedded with backend engineering on a high-throughput messaging platform built on AWS.

What You Will Be Doing

• Bring tangible impact and influence new changes on our platform
• Collaborate with our Development teams to provision infrastructure so they can focus on delivering quality software
• Troubleshoot and resolve production infrastructure issues across databases, search, containers, serverless, and messaging queues
• Develop internal tooling and automations (using Node.js or Python) to improve our SDLC and platform operations
• Leverage AI tools and build AI automations to improve day-to-day operations
• Collaborate with stakeholders to implement SLOs, SLIs, and improve system reliability
• Apply DevSecOps practices and ensure robust backup, disaster recovery, and security controls are in place
• Share knowledge and discuss new initiatives with your team members

Qualifications

• 3+ years of combined software development and DevOps/platform engineering experience, with hands-on production coding in a modern programming language (Node.js or Python preferably)
• Solid cloud foundations with hands-on experience in AWS and GCP
• Experience in implementing DevSecOps practices
• Experience with Infrastructure-as-Code, setting up CI/CD pipelines and monitoring
• Strong troubleshooting and debugging skills for infrastructure at scale: databases, search clusters, containers, serverless, and queues (e.g. RDS, OpenSearch, ECS, Lambda, SQS)
• Experience in implementing Layer 7 defense with WAF and Layer 4 with Network Firewall, Good understanding on best practices of Rate limiting and DDoS. Also, well understading of securing network at layer 4.
• Proficiency in using AI tools (Claude Code, Codex, or ChatGPT) for day-to-day work and building AI automations
• Experience with designing and provisioning highly-available and scalable solutions
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing
• Nimble and agile team player with the ability to thrive in a fast-paced start-up environment
• Being AWS Certified is a good-to-have

What's in it for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.