Mercedes-Benz Malaysia Hiring! Full Time Executive, HR Operations in Selangor - Ricebowl

OBJECTIVE OF JOB

To support efficient and compliant HR operations through the delivery of Regional Payroll, HRIS & Workforce Data Administration, and Compliance & Governance activities, ensuring service excellence, data integrity, effective controls, and adherence to corporate and regulatory requirements.

JOB DESCRIPTION

(1) Regional Payroll

(a) Vendor Management

• Work closely with Payroll Service Providers and Local HR teams on payroll operations and system-related matters.
• Ensure efficient, accurate, and timely payroll service delivery across supported markets.
• Act as the key liaison between service providers and business stakeholders.
• Monitor payroll service performance, SLA/KPI achievement, and follow up on corrective actions.
• Support user communication, training, change management, and continuous improvement initiatives.
• Maintain payroll-related documentation and records.

(b) KPI Dashboard

• Maintain payroll KPI dashboards, including performance, incentive, and penalty tracking.

(c) Payroll System Security & Governance

• Collaborate with IT and service providers on payroll system security and access-related matters.

(2) HRIS & Workforce Data Administration

(a) HRIS Administration

• Maintain employee data and process employee lifecycle transactions within HR systems.
• Ensure all transactions are completed accurately and within established timelines.

(b) Workforce & Headcount Reporting

• Generate and maintain workforce and headcount reports, including reports with and without salary information.
• Review, validate, and maintain the accuracy of workforce data prior to distribution.
• Ensure workforce reporting remains accurate and aligned with supporting HR systems.

(c) Workforce Planning & Reporting

• Support workforce planning, budgeting, and reporting activities through HR planning and reporting systems.
• Perform data reconciliation and validation across relevant systems during planning cycles.
• Assist in workforce planning and reporting activities as required.

(d) HR Data Management & System Support

• Extract, analyse, and maintain employee data to support reporting and operational requirements.
• Maintain data integrity across HR systems through regular validation and correction activities.

(e) Employee Services & Administration

• Process employment verification requests and employee data-related applications.
• Support HR administrative enquiries relating to employee data and records.

(f) Reporting & Monitoring

• Generate, review, and monitor operational reports and exception logs, such as
• OS HRS Aging Report
• EWD Error Log
• Monitor and resolve data issues identified in reporting outputs.

(3) Compliance & Governance

• Coordinate HR-related audits, certifications, management system requirements, and compliance reviews (e.g. ISO 9001, ISO 14001), including documentation, stakeholder coordination, audit readiness, corrective actions, and closure of findings.
• Review and maintain HR policies, procedures, work instructions, and governance documentation to ensure alignment with business, regulatory, and corporate requirements.
• Support the execution of HR Compliance Master Plan activities, including user access reviews, data retention, and data deletion requirements.
• Coordinate sub-certification, internal control, risk management, and compliance activities in collaboration with relevant stakeholders.
• Support information governance, data classification, and records management activities in accordance with corporate requirements.
• Coordinate HR and system-related audits, including payroll vendor governance and compliance reviews.
• Maintain and administer HR system user access rights in accordance with segregation of duties, four-eye principle, and internal control requirements.
• Ensure internal control documentation and testing requirements are maintained and available for audit purposes.
• Ensure HR and payroll records are maintained in accordance with applicable retention, governance, and compliance requirements.

EDUCATION LEVEL/TRAINING

• Bachelor’s Degree in Human Resource Management, Business Administration, Finance, Accounting, Information Systems, or a related discipline.
• Professional certification or training in payroll, HR operations, HR systems, data analytics, employment law, compliance, audit, or project/change management would be an added advantage.

EXPERIENCE

• Minimum 1–3 years of relevant experience in payroll operations, HR services, HRIS, compensation and benefits, or HR shared services environment.
• Hands-on experience coordinating payroll delivery with outsourced payroll providers or shared service partners, including issue resolution, service monitoring, and SLA/KPI follow-up.
• Experience in HR data management, workforce/headcount reporting, system administration, employee lifecycle transactions, and data validation across HR platforms.
• Exposure to audit, compliance, user access management, internal controls, records retention, data privacy, or ISO-related coordination is preferred.
• Working knowledge of HR policies, and employee administration practices.
• Experience supporting regional or multi-country HR/payroll operations within a matrix organization would be an added advantage.

KNOWLEDGE/SKILL

• Good understanding of end-to-end payroll operations, payroll calendars, cut-off timelines, vendor governance, payroll controls, and service delivery processes.
• Strong knowledge of HRIS, HR master data, employee lifecycle transactions, reporting processes, and data integrity controls.
• Ability to prepare, validate, and interpret workforce reports, headcount reports, KPI dashboards, aging reports, and payroll/HR operational metrics.
• Sound understanding of compliance requirements relating to payroll records, user access rights, segregation of duties, four-eye principle, data retention, internal controls, and audit readiness.
• Strong analytical, problem-solving, coordination, and follow-up skills, with the ability to identify issues, track actions, and support continuous improvement.
• Good stakeholder management and communication skills, with confidence in working with HR teams, business users, IT, compliance, and external payroll service providers.
• Good command of spoken and written English and Bahasa Malaysia, with the ability to communicate clearly and professionally across functions and countries.
• Proactive, organized, resourceful, meticulous, discreet, and able to handle confidential employee and payroll information with a high level of integrity.
• Proficient in Microsoft Office applications, especially advanced Microsoft Excel; working knowledge of PowerPoint, Word, and reporting tools.
• Familiarity with HR systems such as Workday, HRWT, ESS, ePars, HR eData, or equivalent systems would be an added advantage.