Molly Tea Singapore Hiring! Management - Operations Internship in , Earn up to SGD 1,500 - Ricebowl

You will join us as our Management & Operations Intern, playing a vital role in steering our daily business operations, service standards, digital app touch points, and cross-departmental coordination. This is a structured, high-impact role focused on operational execution, customer experience management, and process optimization.

• Commitment: 6 Months Full-Time (Non-negotiable)
• Location: Singapore
• Compensation: $1,000 – $1,500

Key Responsibilities

• In-Store Operations & Training: Participate in foundational in-store training to understand retail workflows, team dynamics, product offerings, and frontline service standards.
• Customer Service & Operations Management: Oversee and manage customer service channels (including email inquiries and delivery partner operations like Foodpanda) to ensure smooth service delivery.
• Reputation & Feedback Management: Monitor, analyze, and manage responses across public review touchpoints, including Google Reviews, delivery app feedback, and App Store ratings.
• CRM & App Administration: Coordinate digital app updates, manage user engagement features, and oversee automated loyalty communications (such as birthday messages and exclusive vouchers).
• Cross-Functional & IT Liaison: Act as a key bridge between store operations, customer management, and the internal IT team to streamline digital-to-store workflows and troubleshoot operational bottlenecks.

Who We're Looking For (Skills & Qualifications)

• Academic Status: Currently pursuing or recently completed a degree in Business Management, Business Administration, Operations Management, or a related field.
• Commitment: Fully available for a 6-month full-time internship in Singapore.
• Communication & Interpersonal Skills: Strong written and verbal communication abilities for professional stakeholder management, customer correspondence, and team coordination.
• Problem-Solving & Organizational Mindset: Highly structured, detail-oriented, and capable of managing multiple operational workflows, feedback loops, and administrative tasks simultaneously.
• Tech-Savvy & Adaptable: Quick to grasp CRM systems, delivery platforms, app dashboards, and internal collaboration tools.

Pay: $1,000.00 - $1,500.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Promotion to permanent employee

Work Location: In person