Transcosmos Malaysia Hiring! Full Time Agent, IT Help Desk in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Job Description

This position is responsible for providing first-level support within a global service desk serving Japanese multinational companies. The Agent handles customer inquiries, processes service requests and incidents, updates tickets accurately, and ensures timely task completion in accordance with established procedures and SLA requirements.

Key Responsibilities

· Handle customer inquiries via phone, email, chat, or ticketing systems.

· Process incidents and service requests.

· Maintain accurate ticket documentation.

· Escalate issues according to procedures.

· Meet KPI/SLA targets.

· Follow operational procedures and quality standards.

· Use knowledge articles and manuals.

· Participate in training and continuous learning.

· Suggest improvements to documentation.

Requirements

Must-have Requirements

· Strong English communication skills.

· Experience in customer service, help desk, BPO, or related operations.

· Basic computer literacy.

· Basic Microsoft Office skills.

· Ability to follow procedures accurately.

Nice-to-Have Requirements

· Experience using ServiceNow or similar systems.

· Experience in IT support.

· Experience supporting Japanese customers.

· Experience using AI-assisted support tools.

Language Skills

Required
- English: CEFR C1 or above

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person