Fixaire Service Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 9,500 - Ricebowl

Working Hours

Rotational shifts:

• 8:00 AM – 5:00 PM
• 12:00 PM – 9:00 PM
• 2-shift rotation
• Candidates must be flexible to work on weekends and public holidays.

Ideal Candidate Profile

We are specifically looking for candidates who:

• Have previous gaming experience or a strong interest in playing games.
• Have customer service experience, preferably within a gaming project.
• Are comfortable handling email and digital messaging channels in a non-voice environment.
• Possess native-level written Korean communication skills.
• Have English proficiency of at least A2–B1 level.
• Have strong computer and PC navigation skills.

Educational & Experience Requirements

• Diploma + minimum 1 year of customer service experience, preferably in a gaming project; OR
• Bachelor’s degree.

Key Responsibilities

• Respond to customer inquiries through email and digital messaging channels.
• Provide timely, professional, and accurate resolutions to customer issues.
• Review customer tickets carefully and understand customer requirements.
• Use available tools and resources to resolve customer concerns.
• Maintain a professional, courteous, and empathetic communication style.
• Maintain updated knowledge of the client’s products and services.
• Accurately document customer interactions and case information in the CRM/database.
• Meet the required contractual KPIs and service quality standards.
• Participate in activities designed to improve customer satisfaction and business performance.
• Work effectively in a fast-paced, high-volume environment.

Job Type: Full-time

Pay: RM8,500.00 - RM9,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Language:

• Korean (Required)

Work Location: In person