Qnex Global Hiring! Full Time Customer Service - QNEX in Selangor - Ricebowl

Duties & Responsibilities

• Report directly to the Head of Department and support daily operations, including managing bookings, trucking arrangements and follow-ups, customs clearance, and tasks in accordance with shipment terms.
• Ensure the consistent delivery of high-quality services to customers by handling bookings, responding to calls and emails, and providing timely updates.
• Address and resolve customer issues or complaints promptly and professionally across the full range of services.
• Manage customer orders from initiation through coordination and arrangement, up to billing issuance.
• Provide operational support after working hours, including weekday evenings and weekends, to follow up on container/cargo deliveries and send pre-alert documentation.

Requirements

• Possess at least a Diploma in any discipline; a Diploma in Logistics will be an added advantage.
• Strong proficiency in English, both written and spoken.
• Minimum of 2–3 years of relevant working experience in the freight forwarding industry.
• Demonstrated ability to manage operations efficiently and resolve issues in a professional manner.
• Strong organizational skills with attention to detail and the ability to work under time-sensitive conditions.

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Work Location: In person