OTT CREATION MARKETING Hiring! Full Time B- Customer Service Executive (Smart sanitary solutions - Bathroom technology) in Selangor, Earn up to MYR 6,000 - Ricebowl

Key Responsibilities

• Handle customer enquiries, complaints, and after-sales service requests via phone, email, and messaging platforms.
• Coordinate and schedule service appointments with customers and service technicians.
• Process warranty claims, product replacements, and service reports.
• Follow up on outstanding cases and ensure timely resolution.
• Maintain accurate records of customer interactions, service requests, and complaint logs.
• Liaise with the Sales, Warehouse, and QC & Technical teams regarding product issues and spare parts availability.
• Monitor service performance and provide regular updates to customers.
• Prepare service-related documentation, reports, and monthly summaries.
• Assist in customer satisfaction surveys and service improvement initiatives.
• Ensure compliance with company service standards and procedures.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Customer Service, or related field.
• Minimum 1–3 years of experience in customer service, after-sales support, or service coordination.
• Experience in sanitary ware, building materials, home improvement products, or related industries is an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and complaint-handling abilities.
• Proficient in Microsoft Office and/or SAP applications.
• Ability to multitask and work in a fast-paced environment.

To facilitate the process, please ensure the following details are included in JD :

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 9972

Kindly note that only shortlisted candidates will be notified.

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person