CLICKGAMING DISTRIBUTION GROUP SDN BHD Hiring! Full Time Customer Experience Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Summary

The Customer Experience Executive delivers a consistently exceptional, human-centered, and hospitality-led experience across TTRacing's retail showroom, digital channels, voice and email support, marketplace platforms, and other customer touchpoints. This role combines customer service, retail sales, showroom operations, hospitality, order support, and after-sales coordination — managing the full customer journey from first contact through purchase, delivery, and long-term relationship retention. TTRacing is hiring three Customer Experience Executives to form a renewed frontline team and help set the new standard for the flagship Bangsar showroom's service culture.

Job Description

• Own the end-to-end customer journey — greeting, inquiry, product consultation, purchase, payment, order coordination, delivery expectations, after-sales support, and issue escalation — across showroom, chat, phone, email, and marketplace channels.
• Deliver attentive, professional, hospitality-led service that reflects TTRacing's brand and commitment to genuine care.
• Drive retail sales and conversion at the flagship showroom through informed product consultation and guidance.
• Investigate customer concerns, gather evidence, assess reasonable options, and prepare resolution recommendations (refunds, replacements, compensation, warranty exceptions) for approval by the Customer Service & Operations Head, COO, CEO, or other authorized officers.
• Advocate for the customer while protecting TTRacing from unnecessary financial losses, unauthorized commitments, or avoidable operational and reputational risk.
• Champion compliance with company SOPs while flagging opportunities to improve processes.
• Work closely with the Customer Service & Operations Head and relevant teams to review customer feedback, recurring concerns, service gaps, and operational challenges.
• Help renew and uphold the showroom's service culture by leading through example, consistency, and everyday execution, even without direct reports.
• Support customer retention and repeat business by ensuring every interaction is accurate, well-paced, and properly followed through.

Job Requirements

• Prior experience in a customer-facing role, preferably from hospitality, premium retail, airlines, hotels, restaurants, guest services, or other luxury/high-touch service environments.
• Strong listening skills, emotional intelligence, composure, and professionalism under pressure.
• Good product knowledge aptitude, attention to detail, sense of urgency, and personal ownership of outcomes.
• Comfortable managing multiple customer-facing channels at once (in-person, phone, email, chat, marketplace platforms).
• Sound judgment in balancing customer advocacy with company policy and commercial responsibility.
• Able to operate within a recommendation-based authority structure — investigating and recommending resolutions rather than approving them independently.
• Clear, confident verbal and written communication in English and Bahasa Malaysia.
• Willingness to be based at TTRacing's flagship showroom in Bangsar, Kuala Lumpur.
• Natural leadership qualities — reliability, coaching influence, and willingness to raise the standard of the team, even without formal direct reports.

Read the Extensive Job Description Here:

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Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person