AWH VENTURES SDN BHD Hiring! Full Time CUSTOMER SERVICE COORDINATOR, HAULAGE in Johor, Earn up to MYR 2,800 - Ricebowl

Duties & Responsibilities:

Responsible for handling customer inquiries, bookings, documentation for billing and service coordination for haulage operations. Ensure timely delivery, smooth operations, and high levels of customer satisfaction in line with company policies and industry standards.

A. Customer Support

1. Attend to customer inquiries via phone, email and in-person.

2. Manage customer bookings for container haulage services.

3. Provide timely updates to customer regarding delivery schedule, delays or any issues.

4. Attend all the delivery and collection problems / delays and ensure they are promptly resolved.

5. Ensure delivery targets are met while maintaining superior customer service standards.

6. Update delivery and collection statuses accurately and promptly in the system.

B. Operation Coordination

1. Liaise with operations team, drivers, shipper warehouse staff and port/yard personnel to ensure smooth haulage operations.

2. Monitor and track container movements to meet customer requirement.

3. Coordinate with operations team to resolve service disruptions or urgent requests.

C. Documentation & System Updates

1. Prepare and verify job orders, CDAs, delivery orders and necessary documentation for haulage.

2. Ensure accurate data entry into the company system for job tracking and billing

3. Compile, sort and ensure all delivery documents are returned and completed for billing.

4. To ensure all the chargers has been charge to the customer and ensure the verification

document are receive.

5. Maintain proper filing of customer records and service documents.

D. Problem Solving & Service Recovery

1. Investigate customer complaints and provide timely solutions.

2. Escalate unresolved issues to management when necessary

3. Ensure corrective and preventive actions are implemented to avoid recurrence.

E. Reporting & Communication

1. Prepare daily/weekly reports on job status, customer feedback, and service performance.

2. Maintain effective communication with internal teams and external stakeholders.

3. Assist management in improving customer service procedures and policies.

4. Support implementation of safety protocols and compliance with regulatory requirements.

Job Requirement:

• Candidate must possess at least a Certificate/Diploma in Logistics Management, Business Administration or related field
• At least 2 years working experience in customer service preferably in logistics/haulage
• Good communication and interpersonal skills
• Have a good problem-solving skills and customer-oriented mindset
• Able to work under pressure and manage multiple tasks efficiently
• Proficient in Microsoft Office and logistics operation systems
• Applicant must be willing to work at Tanjung Langsat, Pasir Gudang, Johor

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person