U Mobile Hiring! Full Time Outreach Trainer in Federal Territory - Ricebowl

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

Role

The Day-To-Day Activities

• Deliver onboarding, product, sales, systems, compliance, and soft skills training to equip employees with the knowledge and skills required for their roles.
• Develop, update, and maintain training materials, SOPs, job aids, and knowledge resources to ensure content remains accurate and relevant.
• Conduct coaching sessions based on performance metrics and Quality Assurance (QA) findings, while supporting employees with targeted performance improvement plans.
• Monitor training effectiveness through assessments, certifications, post-training performance, and learner feedback, implementing continuous improvements where needed.
• Collaborate with Operations, Quality Assurance, and cross-functional teams to support new product or campaign launches, training readiness, and ongoing capability development.
  
  

About You

• Bachelor's Degree in Business, Human Resources, Education, or a related discipline.
• Minimum 3 years of experience in training, coaching, learning & development, or contact centre operations.
• Experience in telesales, customer engagement, or enterprise sales environments is an added advantage.
• Strong facilitation, presentation, coaching, and instructional design skills with the ability to deliver engaging training programmes.
• Excellent communication, stakeholder management, analytical, and problem-solving skills, with the ability to drive employee performance and continuous learning.
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.