Luxoft Malaysia Hiring! Full Time Senior L3 Production Support (Microservices) in Federal Territory - Ricebowl

Project Description

Our client, a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries and territories in Asia Pacific, Europe, and North America, is looking for experienced Consultants to join its Technology and Operations team.

The Technology and Operations function comprises five specialist teams with distinct capabilities in business partnership, technology, operations, risk governance, and planning support and services. These teams work closely together to leverage technology in supporting both physical and digital banking services. Their responsibilities include developing, centralizing, and standardizing technology platforms and banking operations across Malaysia and overseas branches.

With more than 80 years of banking history, the client is expanding its technology footprint in Malaysia. You will be based at a newly established Technology Centre in Kuala Lumpur, contributing to innovative financial technology solutions that drive business growth and digital transformation.

Responsibilities

• Provide L3 Production Support for Java-based Microservices applications, ensuring high availability and operational stability.
• Investigate, troubleshoot, and resolve complex production incidents within agreed service levels (SLAs).
• Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring production issues.
• Monitor application health, logs, and system performance to proactively identify and resolve issues.
• Support production deployments, application releases, and change implementation activities.
• Collaborate with development, infrastructure, database, middleware, and business teams to resolve production issues.
• Analyze application logs, database queries, messaging flows, and API interactions to identify defects and performance bottlenecks.
• Support incident, problem, and change management processes following organizational standards.
• Prepare technical documentation, operational procedures, and knowledge articles for production support activities.
• Contribute to continuous service improvement by automating support processes and reducing recurring incidents.

Mandatory Skills

• 6–9 years of experience in L3 Production Support for enterprise applications.
• Strong hands-on experience with Java and Spring Boot.
• Experience with Microservices Architecture.
• Strong experience with Apache Camel.
• Experience with JBoss Application Server.
• Hands-on experience with MQ/JMS Messaging.
• Experience developing or supporting REST and SOAP Web Services.
• Strong experience in incident analysis, troubleshooting, Root Cause Analysis (RCA), and production issue resolution.
• Experience with Unix/Linux environments.
• Strong knowledge of Oracle Database and SQL.
• Experience with Git, Jenkins, Maven, Artifactory, and SonarQube.
• Strong analytical, troubleshooting, and communication skills.