全职 Facilities Manager 工作, 薪水, JLL 公司招聘中 - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role OverviewAs the Soft Services Facilities Manager, you will be the driving force behind our workplace experience, ensuring our dynamic tech environment operates seamlessly. This role requires a strategic thinker who excels at translating high-level objectives into daily operational excellence. Your primary focus will be leading strategic process implementations, mastering ticketing system workflow management, driving corrective and continuous improvement initiatives, mentoring a high performing team and providing robust operational support for ongoing site projects.
Key ResponsibilitiesTicketing System Process Management
Act as the primary owner and focal point for day-to-day operational activities via the enterprise facilities ticketing system.
Enforce vendor accountability, ensuring they are fully aware of task requirements and strictly adhere to contracted service level agreements (SLAs) and timelines.
Track requests systematically to ensure accurate, timely closure and administer any necessary changes within the ticketing portal.
Continuously monitor and ensure all ticketing Key Performance Indicators (KPIs) are met or exceeded.
Strategic Processes & Improvement Works
Translate high-level strategic matters into concrete operational deliverables.
Analyze operational data and metric variances to recommend and implement corrective change programs and mitigation strategies.
Work collaboratively with Site Management and Hub Leads to continuously identify, design, and implement service innovations and improvement works.
Drive client initiatives, internal benchmarking, and the alignment of regional best practices.
Champion both sides of the operation (client and vendor) to find holistic, long-term solutions to common operational problems.
Site Projects
Provide robust operational support to project management for special site projects, prioritizing work to meet tight deadlines.
Ensure data integrity across all facilities technology and information systems, conducting periodic audits.
Service Delivery & Stakeholder Management
Develop strong relationships with key stakeholders to deeply understand their local needs and operational pain points.
Deliver an exceptional quality of service, actively seeking and responding to client feedback.
Lead the site reporting to client
Manage onboarding onto the client account systems
Actively encourage an environment that supports teamwork, cross-functional cooperation, and performance excellence.
Contract & Financial Management
Monitor contract expirations carefully, assessing vendors continually to ensure best-in-class value, and initiate re-procurement when necessary.
Actively manage site financial operations to meet or exceed budgetary targets.
Support the preparation of strategic plans, budgets, and financial reconciliations for service contract accounts.
Health & Safety
Ensure the consistent provision of a safe working environment.
Maintain strict compliance with all local statutory regulations regarding fire, health, and occupational safety standards.

Ideal Experience & Qualifications5 years of proven facilities management experience within a fast-paced, multinational environment.
Tactical expertise in soft services vendor management, budgeting, spend management, and sourcing.
Demonstrated experience managing operations utilizing complex workplace ticketing and facility management systems.
Thorough knowledge of local occupational health and safety requirements.
Experience in client reporting, data analysis, and the preparation of operational reports.

Key Competencies & Personal CharacteristicsStrategic Problem Solver: Employs an objective, analytical approach; able to articulate complex solutions clearly and implement holistic, long-term fixes.
Exceptional Communicator: Strong presentation, written, and verbal skills. An active listener who carries gravitas with peers and stakeholders.
Excellence-Driven: Refuses to settle for mediocre delivery. Understands great service and thinks both traditionally and non-traditionally to achieve it.
Resilient & Adaptable: Flexible and highly capable of managing rapidly changing, stressful situations without losing focus on performance targets.
Empowering Leader: People-focused; capable of resolving first-line conflicts, giving constructive coaching, and supporting team members with clear direction and career growth.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.