全职 Mandarin Service Operations Executive 工作, 薪水 up to MYR 3,000, Tribe Business Services Melaka 公司招聘中 - Ricebowl

Mandarin Service Operations Executive

Melaka, Malaysia (Office-Based)
Full-Time

Job Responsibilities

• Provide professional support to users through live chat, email, and other communication channels in Mandarin.
• Handle customer inquiries, account-related matters, and general service requests in a timely and professional manner.
• Monitor daily service operations to ensure smooth and efficient platform performance.
• Investigate customer issues and coordinate with relevant internal teams for timely resolution.
• Maintain accurate records of customer interactions and operational activities.
• Support daily operational processes while ensuring compliance with company policies, SOPs, and quality standards.
• Work collaboratively with cross-functional teams to enhance service quality and operational efficiency.
• Deliver a positive customer experience while meeting individual and team performance targets.

Job Requirements

• Fluent in Mandarin (spoken, reading, and written).
• Able to communicate in English for daily work.
• Experience in Customer Service, Customer Support, Live Chat Support, Service Operations, or related roles is preferred.
• Candidates with experience supporting online platforms, digital services, or interactive entertainment platforms are highly encouraged to apply.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in using computers and Microsoft Office applications.
• Willing to work on-site in Melaka, Malaysia.
• Willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required.
• Able to join immediately or within a short notice is an advantage.

Pay: RM3,000.00 per month

Application Question(s):

• Are you able to communicate fluently in Mandarin (spoken and written) and English?
• Do you have experience in Customer Service, Customer Support, Live Chat Support, Service Operations, or a related role?
• Do you have experience supporting online platforms, digital services, or interactive entertainment platforms?
• Are you willing to work on-site in Melaka and work on a rotating shift schedule, including night shifts, weekends, and public holidays if required?
• If selected, when would you be available to start work?

Work Location: In person