Job Description (JD)
Position: Housekeeping Attendant
Key Responsibilities
- Clean and service assigned guest rooms according to Marriott brand standards.
- Make beds, change linens, and replace towels and guest amenities.
- Vacuum, sweep, mop, dust, and sanitize rooms, bathrooms, and public areas.
- Replenish toiletries, minibar items (where applicable), and in-room supplies.
- Report maintenance issues, damaged items, and lost-and-found belongings to the supervisor.
- Ensure guest requests are handled promptly and professionally.
- Maintain housekeeping carts, cleaning equipment, and supply stock.
- Follow hotel safety, hygiene, and security procedures.
- Respect guest privacy and confidentiality while servicing rooms.
- Work closely with supervisors and other departments to ensure rooms are ready for arriving guests.
Requirements
- High school education or equivalent is preferred.
- Previous housekeeping or hotel experience is an advantage but may not be required.
- Ability to perform physical tasks, including standing, bending, lifting, pushing, and walking for extended periods.
- Basic communication skills in English or the local language.
- Strong attention to detail and a commitment to cleanliness.
- Willingness to work shifts, weekends, and public holidays.
Key Skills
- Room cleaning and sanitization
- Attention to detail
- Time management
- Customer service
- Teamwork
- Reliability
- Physical stamina
- Knowledge of cleaning chemicals and equipment
Typical Duties During a Shift
- Attend the daily briefing and receive room assignments.
- Prepare the housekeeping trolley with necessary supplies.
- Clean occupied, vacant, and check-out rooms.
- Inspect rooms before marking them as ready.
- Respond to guest requests such as extra towels or amenities.
- Report maintenance defects and lost-and-found items.
- Restock supplies and complete end-of-shift reports.
This role focuses on delivering a high standard of cleanliness and guest satisfaction while following Marriott's housekeeping procedures and quality standards.
Pay: RM1,900.00 - RM2,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Professional development
Work Location: In person