IT Business Solutions Hiring! Full Time Change Manager in Federal Territory, Earn up to MYR 8,000 - Ricebowl

Responsibilities

• Primary support of Malaysia Business Unit and running/reviewing changes for the Indonesia Change Advisory Board (CAB)
• To support other CABs activities when needed (not limited to Indonesia only)
• Able to support other CAB activities when required (example Indonesia, Thailand and Philippines) – as a backup
• Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to Client's Technology global process and policy standards.
• Promote awareness of the importance of a structured Change control process,working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
• Lead the adoption of a common Change and Release management tool (ServiceNow).
• Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change
• Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized
• Enforce application management tools for software dependency, versioning and library/configuration control
• Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams
• Handle Change and Release related escalations
• Generate Change and Release status reports for OE and IT management periodically

Internal Requirements

• Bachelor’s degree in Computer science or related disciplines
• 10 years of working experience in ITSM Change and Release management
• Follow local Malaysia working hours however able to work on public holidays in an event there is support other countries (Necessary time off or replacement leave will be provided)
• Understand and apply Change and Release management principles according to industrial best practices. Establish and implement internal Change and Release process and procedure.
• Proficiency in tracking and controlling Changes in software and hardware configurations
• Well versed in ServiceNow Change and Release management function
• Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
• Continuous improvement mindset
• Passion for service excellence
• ITIL certification is an added advantage.

Pay: RM7,000.00 - RM8,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person