Bayo Pay (M) Hiring! Full Time Junior Customer Service Executive in Federal Territory - Ricebowl

Company Description Bayo Pay (M) Sdn Bhd is a pioneer in delivering digital payment-as-a-service solutions in Malaysia. As a licensed e-money service provider regulated by Bank Negara Malaysia under the Financial Services Act 2013, Bayo Pay offers secure and compliant payment services to businesses. The company is a Principal Member of Mastercard Asia Pacific, enabling a wide range of innovative Mastercard-based digital payment solutions. Its platforms support both proprietary closed-loop systems and open-loop systems using the Mastercard payment network, providing cardholders with worldwide acceptance and robust security. Bayo Pay also offers white-label digital payment solutions, allowing businesses to integrate seamless payment experiences within their own ecosystems.

Job Responsibilities

* Attend to customer enquiries via phone, email and whatsapp chat.

* Assist customers with account and card-related enquiries.

* Update customer cases in the system.

* Escalate complex cases to the Team Lead.

* Support daily Customer Service operations.

Requirements

* Minimum *SPM* qualification.

* Fresh Graduates are encouraged to apply.

* Good communication skills in Bahasa Malaysia & English.

* Basic computer knowledge.

* Willing to work on a rotational shift schedule.

Benefits

* Medical Outpatient Benefit

* 1 week WFH Night Shift (2:00 PM – 11:00 PM) on a rotational basis (once per month)

* Morning Shift: 8:30 AM – 5:30 PM (Weekdays only)

* 5 working days per week

* Weekend & Public Holiday duty on a *half-day rotational basis* (OT provided)

Interested? Send your resume to ************* or ************* 4930 apply!