- Toh Yi Drive Singapore Southwest (Singapore) Singapore
全职 Customer Service Executive 工作, 薪水 up to SGD 2,800, Ban Hock Hin – The Motorcycle Specialist Southwest (Singapore) 公司招聘中 - Ricebowl
Customer Service Executive
Ban Hock Hin – The Motorcycle Specialist
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工作地点
职位描述
岗位职责
Benefits:
- Opportunities for career growth and professional development.
- Performance-based bonuses.
- Yearly appraisal for promotion and increment.
- Positive company culture – open and transparent communication, diversity and inclusion
Responsibilities:
- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
- Prepare quotations, generate invoices, and process customer payments accurately.
- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
- Maintain accurate customer records and ensure all service documentation is complete and up to date.
- Support the daily administrative and operational activities of the workshop.
- Perform any other duties as assigned by the Manager
Requirements:
- At least 1 year of customer service or administrative experience. Automotive or motorcycle industry experience is an advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office and computer systems.
- Opportunities for career growth and professional development.
- Performance-based bonuses.
- Yearly appraisal for promotion and increment.
- Positive company culture – open and transparent communication, diversity and inclusion
Responsibilities:
- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
- Prepare quotations, generate invoices, and process customer payments accurately.
- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
- Maintain accurate customer records and ensure all service documentation is complete and up to date.
- Support the daily administrative and operational activities of the workshop.
- Perform any other duties as assigned by the Manager
Requirements:
- At least 1 year of customer service or administrative experience. Automotive or motorcycle industry experience is an advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office and computer systems.
重要安全守则
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