- Singapore
SMRT Hiring! Full Time Assistant Station Manager in , Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
Job Purpose
Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.
Responsibilities
The Assistant Station Manager is responsible to:
Man or drive the PV according to duty roster plan and when assigned by supervisors.
Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
Handle and process transactions for passenger (e.g. problem cards, upgrades).
Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
Ensure the opening and closing of the station according to the appropriate timetable.
Handles all train and station incidents and emergencies (e.g. accident and train related fault/alarm etc).
Be part of Company Emergency Response Team where one is expected to undergo CERT course
Responsible for their own as well as their Team’s Safety. Staff shall uphold Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.
Qualifications & Work Experience
NITEC/ Higher NITEC with Engineering background.
Work on three rotating shift including weekends and public holidays.
Ability to differentiate all colours (as not all indicators are accessible).
Participate in exercises with internal or external agencies when required.
Experience in frontline customer service working is preferred.
Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.
Responsibilities
The Assistant Station Manager is responsible to:
Man or drive the PV according to duty roster plan and when assigned by supervisors.
Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
Handle and process transactions for passenger (e.g. problem cards, upgrades).
Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
Ensure the opening and closing of the station according to the appropriate timetable.
Handles all train and station incidents and emergencies (e.g. accident and train related fault/alarm etc).
Be part of Company Emergency Response Team where one is expected to undergo CERT course
Responsible for their own as well as their Team’s Safety. Staff shall uphold Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.
Qualifications & Work Experience
NITEC/ Higher NITEC with Engineering background.
Work on three rotating shift including weekends and public holidays.
Ability to differentiate all colours (as not all indicators are accessible).
Participate in exercises with internal or external agencies when required.
Experience in frontline customer service working is preferred.
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