DCS Group Hiring! Full Time KYC Agent in Federal Territory - Ricebowl

Company Description DCS Group is a growing organization specializing in financial services and customer-focused solutions. The company is committed to maintaining high standards of compliance, transparency, and ethical conduct in all operations. Team members work in a collaborative environment that values integrity, accountability, and professional development. DCS Group offers opportunities to build a career in finance-related roles while contributing to a secure and trustworthy customer experience.
Role Description This is a full-time, on-site KYC Agent role based in WP, Kuala Lumpur. The KYC Agent is responsible for verifying customer identities, reviewing documentation, and ensuring compliance with internal policies and regulatory requirements. Daily tasks include conducting due diligence checks, updating customer records in relevant systems, and escalating potential risks or discrepancies to the appropriate teams. The role involves regular communication with customers and internal stakeholders to obtain required information and resolve KYC-related inquiries. The KYC Agent also supports continuous improvement of KYC processes by providing feedback and maintaining accurate, timely documentation.
Qualifications

• Strong interpersonal skills and a customer-focused mindset to build trust and maintain positive customer relationships.
• Experience in customer support and customer satisfaction, including handling inquiries and resolving issues efficiently.
• Effective communication skills, both written and verbal, to interact clearly with customers and internal teams.
• Basic understanding of finance or financial services, with the ability to learn and apply KYC and compliance requirements.
• Attention to detail, analytical thinking, and the ability to identify inconsistencies in documentation and data.
• Proficiency in using office software and customer management systems; familiarity with KYC or compliance tools is an advantage.
• Ability to work on-site in WP, Kuala Lumpur, manage time effectively, and handle confidential information responsibly.
• Relevant diploma or degree in finance, business, or a related field is preferred; prior KYC, AML, or compliance experience is an added benefit.