- Singapore Singapore
ZEISS Group Hiring! Full Time Engineer, Application in - Ricebowl
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Job Description
Responsibilities
Supporting AIMS
Key Responsibilities :
Rebecca Felix
Key Responsibilities :
- Supports the customer at the production by solving 1st level application topics
- Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions
- Generally, supports HQ at customer communication
- Performing/supporting final Acceptance Test Protocol of new delivered AIMS systems
- Trains customer how to use AIMS system
- Defines and documents AIMS-related application use cases
- Elaborates solution concepts together with HQ Application
- Tracks customer action items and open issues to support timely closure
- Demonstrates and roll out of released software incl. new functionalities for the customer
- Prepares and delivers detailed application-focused technical presentations to support sales activities
- Builds and maintains advanced application knowledge for MeRiT, including customer use cases, production challenges and application-related troubleshooting
- Takes the lead application support role for MeRiT, coordinating technical clarification, customer communication and follow-up actions
- Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders
- Provides pre-sales and post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning
- Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics
- Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making
- Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction
- Provides weekly MeRiT system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support
- University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field
- Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred
- Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments
- Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues
- Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams
- Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders
- Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required
- Willingness to travel domestically and internationally to support customers, participate in technical alignment and attend required training
- Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs
Rebecca Felix
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