Fashion Group Hiring! Full Time Assistant IT Manager in - Ricebowl

Position

The Assistant IT Manager will be a key contributor to the IT department, responsible for overseeing and managing daily IT operations across Singapore, Malaysia, Philippines, and Vietnam for multiple maisons. This role will have a direct operational focus on supporting both retail stores and offices. The Assistant IT Manager will play a crucial role in managing store-related IT projects, executing the regional IT project roadmap, and ensuring that daily business IT requests are met efficiently through collaboration with the Service Delivery Manager.

Acting as a proactive business partner, this individual will support stakeholder requirements, manage IT assets, and contribute to budget preparation. This role requires a hands-on approach, including basic network troubleshooting and setup, to maintain operational excellence, support strategic IT initiatives, and provide essential support to other markets as needed.

Job responsibilities

Technical and Operational Support

• Provide comprehensive IT support and training on relevant applications and systems, ensuring adherence to agreed service levels and standards for both office and store users
• Manage the deployment of system upgrades and enhancements, proposing improvements based on local requirements.
Collaborate closely with the Service Delivery team to ensure day-to-day business requests are fulfilled accurately and on time.

Project Management

• Manage IT-related store activities, including new store openings, closures, relocations, renovations, and technology upgrades.
• Coordinate and support store projects to ensure smooth implementation within agreed timelines and standards.
• Drive the implementation of local IS&T project deployment in collaboration with regional teams
Ensure project milestones are met, and deployments are conducted efficiently and according to regional standards, business priorities, and timelines.

Network Management and Troubleshooting

• Manage set up and basic troubleshooting of network devices such as routers, switches, and access points.
• Demonstrate a fundamental understanding of network terminology and concepts (e.g., IP addresses, DNS, DHCP, LAN/WAN).
Monitor basic network health and performance, utilizing simple dashboards or command-line tools to identify and address potential issues proactively.

IT Asset Management and Reporting

• Manage IT asset lifecycle processes, including procurement coordination, inventory tracking, deployment, transfer, maintenance, and disposal.
• Maintain accurate IT asset records for all supported markets across Maisons.
Prepare and provide quarterly IT asset reports, including asset status, utilization, and any relevant risks or recommendations.

Budget Management Support

• Assist with preparation of the annual IT budget and ongoing financial forecasts.
• Provide data and insights related to IT expenditure, asset costs, and project investments.
Monitor budget adherence and identify areas for cost optimization.

IT Business Partnering

• Act as a business partner to understand operational needs and translate business requirements into effective IT solutions.
Build strong working relationships with retail, office, and functional stakeholders across the supported markets.

Cross-Market and Ad-Hoc Support

• Provide IT support and expertise for other markets within the region as and when required.
• Participate in regional IT initiatives and contribute to cross-functional projects.
• Be available to handle urgent IT issues or projects that may arise outside of regular scope.

Profile

Education

Experience

• Minimum 6–8 years of relevant IT experience, preferably in a retail or multi-site business environment.
• Proven experience in IT operations, service delivery, and project coordination.
• Experience supporting retail stores, office users, and regional stakeholders across multiple countries is highly preferred.
• Hands-on experience in managing IT infrastructure, end-user support, and vendor coordination