全职 Contact Centre Assistant 工作, 薪水 up to MYR 2,200, Thomson Hospital Kota Damansara Selangor 公司招聘中 - Ricebowl

Manage incoming and outgoing calls promptly, screen and route calls to appropriate resources, place calls via the PABX system, respond to customer’s emails, SMS, WhatsApp, Live-Chat, and voicemail in a timely manner, and make an announcement for Emergency Codes via the PA system. Assist to maintain, monitor, and safeguard the telecommunication system to be always in good working condition, and keeping all call records confidential.

• Report to workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean and pressed clothing and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas.
• Obtains client information, engages in active listening with callers, confirms or clarifies information, and diffuses angry customers, as needed.
• Understanding and striving to meet or exceed Contact Centre metrics while providing excellent consistent customer service.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Placing calls and maintaining a log of outgoing calls requested by staff.
• Transfer emergency calls appropriately and without delay.
• Utilizing software, databases, scripts, and tools appropriately to research, identify and resolve customer complaints.
• Maintaining contact with customers to schedule appointments, answer questions, and provide updates on progress.
• Keep records of all conversations in our Contact Centre database in a comprehensible way.
• Recognize opportunities to upsell our products and services.
• Assisting in handling and replying to inquiries on hospital services received via email, phone, SMS, WhatsApp, Live Chat, or voicemail.

Pay: RM1,750.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What's your expected salary?
• What is your earliest available start date?

Experience:

• contact centre: 1 year (Preferred)

Work Location: In person