MS WORLDWIDE HEALTHCARE SDN BHD Hiring! Part Time PART-TIME CUSTOMER SERVICE in Negeri Sembilan, Earn up to MYR 1,800 - Ricebowl

Skynara Clinic

Job Summary:

Skynara Clinic is looking for a friendly, proactive, and customer-focused Part-Time Customer Service to support our growing aesthetic clinic. You will be the first point of contact for our customers, handling enquiries, appointments, and follow-ups primarily through WhatsApp, phone calls, and social media. The ideal candidate enjoys interacting with people, has excellent communication skills, and is able to provide a seamless customer experience.

Key Responsibilities:

• Customer Enquiries & Appointment Management
• Respond promptly and professionally to customer enquiries via WhatsApp, phone calls, Instagram, Facebook, TikTok, and other communication channels.
• Schedule, reschedule, and confirm appointments using the clinic's booking system.
• Send appointment reminders and follow up with customers to reduce no-shows.
• Provide accurate information regarding treatments, promotions, pricing, and clinic services.

Customer Service Excellence:

• Deliver excellent customer service with a friendly, professional, and empathetic approach.
• Build rapport with new and existing customers.
• Handle customer concerns or complaints professionally and escalate when necessary.
• Ensure every customer receives a positive experience throughout their journey with Skynara Clinic.

Sales Support:

• Recommend suitable treatments and packages based on customer enquiries.
• Upsell and cross-sell treatments, skincare products, and ongoing promotions where appropriate.
• Assist in converting enquiries into confirmed appointments.

Administrative Support:

• Maintain accurate customer records in the clinic management system.
• Assist with daily administrative tasks related to customer service.
• Prepare daily reports on enquiries, bookings, and follow-ups if required.

Marketing Support:

• Coordinate with the marketing team regarding customer enquiries generated from advertisements and social media.
• Provide customer feedback and insights to improve customer experience and marketing campaigns.
• Assist with simple social media engagement, including replying to comments and direct messages when required.

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Requirements:

• Previous experience in customer service, telemarketing, or sales is preferred.
• Experience in the aesthetic, beauty, healthcare, or wellness industry is an added advantage.
• Excellent communication skills in Bahasa Malaysia and English (additional languages are a bonus).
• Comfortable communicating via WhatsApp, phone calls, and social media.
• Strong interpersonal and problem-solving skills.
• Able to multitask and work efficiently in a fast-paced environment.
• Customer-oriented with a positive attitude.
• Basic computer literacy (Microsoft Office, Google Workspace, and online booking systems).

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Working Hours:

• Part-time position based on the clinic's operating schedule.
• Flexible shifts, including evenings, weekends, and public holidays as required.

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Why Join Skynara Clinic?

• Friendly and supportive working environment.
• Opportunity to gain experience in the fast-growing aesthetic industry.
• Career growth opportunities for outstanding performers.

Pay: RM1,500.00 - RM1,800.00 per month

Benefits:

• Flexible schedule

Work Location: In person