SunGrow Hiring! Full Time Technical Support Engineer in - Ricebowl

About Us

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a global leader in renewable energy, specializing in innovative solar, wind, energy storage, hydrogen, and EV solutions. Since 1997, its cutting-edge technologies, including photovoltaic inverters and energy storage systems, have powered over 180 countries, with a total installed capacity surpassing 740 GW by the end of 2024. Committed to “Clean power for all,” Sungrow continues to shape the future of sustainable energy.

Multiple position openings now.

Office Address: L5-02, KYM Tower, No. 8 Jalan PJU 7/6 Mutiara Damansara 47800 Petaling Jaya, Selangor, Malaysia

Key Responsibilities

• Provide after-sales service support for Australian customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct product testing, fault diagnosis, and repairs at the workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team, and customers to support the business development

Skills and Experiences Required

• Electrical Engineering, Renewable Engineering and or similar background
• At least 1-3 years of technical supporter product maintenance experience preferred
• Excellent communication skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills, handling multiple tasks at once

Compensation

• Market-aligned entry-level / junior position range
• Candidates with relevant renewable or solar energy experience may be considered for salary matching