NSW Automation Hiring! Full Time Senior Solutions Engineer in Pulau Pinang - Ricebowl

Company Description

NSW Automation Sdn Bhd is a Malaysian-based global leader in precision liquid dispensing systems for the microelectronics and semiconductor industries, headquartered in Penang. The company serves a diverse client base, including manufacturers in electronic components, semiconductors, SMD LED, military, automotive, medical (biotech), and aerospace sectors. With multiple factories and sales, service, and technical support offices worldwide, NSW Automation maintains a strong international presence across North America, Europe, and Asia. Its advanced Digital-Programmable Volumetric Dispensing and Micro-volume Squeezing Technology has set new benchmarks in automated liquid dispensing, and the company is actively driving Industry 4.0 standards. NSW Automation’s solutions are designed for IoT-enabled, data-driven, and autonomous manufacturing environments that enhance productivity and process reliability.

Role Description

Technical Consultation & Solution Development

• Act as the technical subject matter expert for automation, dispensing, and system integration solutions.
• Engage with customers to understand application requirements and recommend suitable technical solutions.
• Conduct feasibility studies, proof-of-concept (PoC) testing, pilot projects, and solution validations.
• Support solution deployment, scale-up activities, and continuous process optimization.

Solution Design & Implementation

• Collaborate with Business Development, Product, and Engineering teams to develop customer-specific solutions.
• Define process parameters, system configurations, and integration requirements.
• Participate in Factory Acceptance Tests (FAT), customer evaluations, and technical validations.
• Ensure solutions are scalable, reliable, and aligned with customer objectives.

Technical Knowledge & Training

• Develop technical documentation, application guides, SOPs, troubleshooting manuals, and best practices.
• Conduct technical training, workshops, and knowledge-sharing sessions for customers and internal teams.
• Mentor junior engineers and contribute to technical capability development across the organization.

Cross-Functional Collaboration

• Work closely with Sales, Product, Engineering, and Quality teams to support customer projects and strategic initiatives.
• Provide technical input for product improvements, solution enhancements, and new technology developments.
• Support technical discussions, proposals, and customer presentations.

Continuous Improvement

• Monitor solution performance and identify opportunities for optimization.
• Stay updated on industry trends, emerging technologies, and market developments.
• Contribute technical insights that support innovation and business growth.

Qualifications

• Bachelor's Degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Process Engineering, Applied Physics, or related disciplines.
• Certifications in Six Sigma, Lean Manufacturing, or Process Improvement methodologies are an added advantage.

Experience & Skills

• Minimum 5 years of experience in Application Engineering, Solutions Engineering, Advanced R&D, Automation, or related technical fields.
• Strong knowledge of automation systems, robotics, fluid dispensing technologies, or manufacturing processes.
• Experience in customer-facing technical consultation and solution development.
• Hands-on experience with system integration, testing, troubleshooting, and process optimization.
• Strong analytical and problem-solving skills with the ability to manage complex technical projects.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Experience within semiconductor, electronics manufacturing, automation, or industrial technology environments will be highly advantageous.