AGENSI PEKERJAAN JOBSCOPER SDN BHD Hiring! Full Time Voice Lead Engineer in Federal Territory, Earn up to MYR 8,500 - Ricebowl

What you'll be doing:
- Design, implement & support cloud contact center platforms (CXone, Genesys Cloud, Asterisk-based & more)
- Lead incident handling and root cause analysis across SIP, SBC, and cloud voice platforms
- Own client engagements end-to-end — design, implementation, migration, post-production
- Support multi-site, multi-region voice environments across data centers and cloud
- Drive continuous improvement in voice stability, HA, failover, and routing design
- Train and mentor voice/infrastructure team members
- Manage telco vendor relationships and consolidate billing across providers

What we're looking for:
- 5+ years hands-on in contact center / cloud voice technologies
- Strong grip on SIP, SBC, VoIP, RTP, call flows
- Experience with CCaaS platforms (CXone, Genesys, or equivalent)
- Hands-on with SBC platforms (Asterisk, FreePBX, Oracle/Acme Packet, AudioCodes, or similar)
- Solid understanding of IVR, ACD logic, call routing, CTI integrations
- Comfortable with networking fundamentals affecting voice (NAT, QoS, jitter, latency)

Pay: RM5,000.00 - RM8,500.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)