Tribe Business Services Hiring! Full Time Mandarin Platform Operations Executive in Melaka - Ricebowl

Mandarin Platform Operations Executive
Melaka, Malaysia (Office-Based)
Full-Time

Job Responsibilities

• Provide professional customer support in Mandarin via live chat, email, and other communication channels.
• Handle customer inquiries, account-related issues, and general platform support in a timely and professional manner.
• Monitor daily platform operations to ensure smooth and efficient service.
• Investigate and escalate complex cases to the relevant internal teams when necessary.
• Maintain accurate records of customer interactions and operational activities.
• Deliver excellent support to users of an online platform while ensuring a positive user experience.
• Follow company policies, standard operating procedures (SOPs), and quality standards.
• Work closely with internal departments to ensure timely issue resolution and continuous service improvement.

Job Requirements

• Able to communicate fluently in Mandarin (spoken, reading, and written).
• Basic English communication skills.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in using computers and Microsoft Office applications.
• Experience in Customer Service, Customer Support, Live Chat Support, or Platform Operations is preferred.
• Candidates with experience supporting online platforms, digital services, or interactive entertainment platforms are highly encouraged to apply.
• Willing to work on-site in Melaka, Malaysia.
• Willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required.
• Able to join within a short notice or based on mutual agreement is an advantage.
• Fresh graduates are welcome to apply.

Pay: RM3,000.00 per month

Application Question(s):

• Are you able to communicate fluently in Mandarin and English (spoken and written)?
• Do you have experience in Customer Service, Customer Support, Live Chat Support, or Platform Operations?
• Do you have experience supporting online platforms, digital services, or interactive entertainment platforms?
• Are you willing to work on-site in Melaka, Malaysia?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays if required?
• If selected, when would you be available to join?

Work Location: In person