Pulsifi Hiring! Full Time Technical Implementation Manager in Federal Territory - Ricebowl

Technical Implementation Manager (Customer Success & Implementation)

At Pulsifi, we believe that there is a pulse to each person that defines who we are, what we are good at, and what we can become. We help people and organizations realize their pulse.

Pulsifi is a HR technology company creating a People Data Platform, the next-generation decision platform for recruitment and talent management. Combining HR best practices with artificial intelligence, we develop deep, predictive, and actionable insights into people and organizations in ways not possible before, creating new gold standards for HR practitioners globally. Pulsifi is founded and led by experienced professionals from the technology and HR industries, and the team is currently based across Malaysia, Singapore & Indonesia.

Reporting to the Head of Account Management & Customer Experience, the Technical Implementation Manager owns the technical delivery of client implementations end-to-end; scoping integrations, managing engineering dependencies, and translating client requirements into working systems.

We are looking for a Technical Implementation Manager who:

• Comes from a software engineering, solutions engineering, or technical delivery background, and has moved into program/project management.
• Enjoys owning a technical roadmap end-to-end — scoping, sequencing, de-risking dependencies, and shipping — more than you enjoy writing code day-to-day.
• Can read an API spec or data model, understand what's actually feasible, and push back credibly when a timeline or scope doesn't add up.
• Thinks in systems: you translate a client's business goals into a structured implementation plan with clear milestones and success criteria.
• Is comfortable being the technical bridge, able to go deep with engineers on integration details, then turn around and explain the same tradeoffs plainly to a business stakeholder.
• Wants ownership of outcomes, not just tickets, you'd rather be accountable for whether an implementation actually works than for closing a project on paper.
• Navigates ambiguity and multiple concurrent projects with confidence in a fast-paced SaaS environment.
• Leads by example and mentors others, contributing to team excellence and best practices across customer success and delivery.
• Operates with ownership, accountability, and a proactive mindset, ensuring both successful delivery and long-term customer value.

What you will do:

End-to-End Implementation & Delivery

• Own end-to-end delivery of client implementations, ensuring alignment with client objectives and business outcomes.
• Define project scope, requirements, and success criteria in collaboration with clients and internal engineering teams.
• Manage implementation timelines, resources, and deliverables across multiple client accounts.
• Oversee system integrations — APIs, data pipelines, and configuration — ensuring delivery is completed within agreed scope, timeline, and quality standards.
• Coordinate cross-functional teams (Product, Engineering, Customer Support) to resolve issues and maintain project momentum.

Technical Translation & Stakeholder Management

• Act as the primary technical point of contact throughout implementation and the ongoing client lifecycle.
• Translate client technical requirements into structured implementation plans and executable roadmaps
• Act as the bridge between technical teams and business stakeholders, able to go deep on technical detail in one conversation and communicate plainly in the next.
• Facilitate client workshops, onboarding sessions, and training to support successful product adoption.
• Create and maintain client-facing documentation and enablement materials

Client Ownership & Account Health

• Serve as the primary point of contact and trusted advisor throughout implementation and ongoing client lifecycle.
• Build strong, long-term client relationships by understanding business goals and aligning solutions to deliver measurable value.
• Develop and execute client success plans to drive product adoption, engagement, and ROI.
• Monitor customer health, usage patterns, and engagement metrics to proactively identify risks and opportunities.
• Own a portfolio of strategic accounts, with visibility into retention and renewal as an outcome of successful delivery.
• Identify and drive upsell and cross-sell opportunities based on client needs, usage insights, and business impact.
• Lead regular business reviews (e.g., QBRs/EBRs) to demonstrate delivered value and align on priorities, and strengthen partnerships.

Reporting, Insights, Feedback & Continuous Improvement

• Gather and synthesize technical & customer feedback from implementation to inform product improvements and roadmap priorities.
• Track and report on key account and project metrics (e.g., delivery progress, Net Revenue Retention (NRR), renewal rates, customer health scores, and usage benchmarks.).
• Identify opportunities to improve implementation processes, engineering handoffs, customer experience, and operational efficiency.
• Provide regular performance updates and forecasts to the Head of Account Management & Customer Experience.

Compliance & Standards

• Ensure adherence to implementation best practices and quality assurance processes
• Work in accordance with applicable policies, processes, and procedures constituting Pulsifi’s Information Security Management System (ISMS). This includes but is not limited to the organization’s Information Security Policy, Data Protection Policy, Clean Desk & Screen Policy & Password Management Policy

You meet all or most of these requirements:

• 5+ years of experience in software engineering, solutions engineering, technical delivery, or technical project/program management, ideally within enterprise SaaS.
• A hands-on technical background; you can read documentation, understand system architecture and data flows, and have real conversations with engineers about scope and tradeoffs.
• Proven track record leading end-to-end technical implementations, managing timelines, resources, and cross-functional dependencies.
• Experience translating ambiguous business requirements into structured, executable technical plans.
• Strong data-driven mindset with experience using health scores, adoption metrics, and reporting tools.
• Excellent stakeholder management skills, including experience working with senior decision-makers and engineering leads alike.
• Strong understanding of technology and its application in HR or Talent Management domains.
• Strong verbal & written communication skills, ability to present and lead in a customer-facing capacity
• Ability to manage multiple projects and work to tight deadlines
• Excellent organization, time management skills and attention to detail
• Competent with Microsoft Office or Google Workspace

Why work with Pulsifi?

• Hybrid & Flexible Working Arrangements that are built on mutual trust and dependent on your role
• Strong focus on Learning and Development to ensure you succeed in your role!
• You will work with a tight knit team in an open environment who embrace innovation and are committed to being excellent at what they do
• Welcomed ideas, inputs and suggestions that actually get taken into account
• Sponsorships for training and education
• Regular team/company catch-ups
• Birthday Leave to celebrate with your loved ones
• Additional Leave, e. g. childcare leave, caregiver leave, mental health leave to help you achieve work life balance and look after your overall well being
• Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements

The bottom line: Our employees matter to us! We want to see you grow, learn and become the best version of yourself during your career here.