全职 Software Technical Support Jobs, in Click Marketing Sdn Bhd Kuala Lumpur - Ricebowl

Company Description Click Marketing Sdn Bhd (CMSB), a subsidiary of WORKLINK Group, specializes in Biometric and RFID systems for time attendance, door access, patrolling, check writing, and cafeteria management. Since its incorporation in 2009, CMSB has focused on designing and supporting its own software solutions tailored to “CLICK” products. The company is committed to enhancing office productivity and easing management workload through high-tech system solutions. CMSB operates within a growing market, supported by an experienced system and technical support team dedicated to existing and future customers. With a clear mission and expanding product lines, CMSB is positioned to respond promptly to evolving industry demands.
Role Description This is a full-time, on-site Software Technical Support role based in Kuala Lumpur. The Software Technical Support team member will handle incoming technical inquiries, diagnose software and system issues, and provide timely resolutions for “CLICK” biometric and RFID solutions. Daily tasks include guiding customers through installation and configuration, assisting with updates and integrations, and documenting issues and solutions in a support ticketing system. The role involves collaborating with internal teams to escalate complex cases, contributing to user guides and FAQs, and maintaining high levels of customer satisfaction through clear, professional communication. The team member will also participate in product testing, feedback loops, and occasional training sessions for customers and colleagues.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for software and hardware systems.
• Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries and build long-term relationships.
• Candidates should possess good Analytical Skills to diagnose issues, interpret logs, and propose effective solutions.
• Relevant experience with biometric, RFID, or access control systems, and familiarity with Windows-based environments or databases is beneficial.
• Strong verbal and written communication skills in English (and other local languages are an advantage).
• Ability to work independently on-site, prioritize tasks, and manage multiple support cases simultaneously.
• Diploma or degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Willingness to learn new technologies, participate in continuous improvement, and occasionally support after-hours or on-call assignments when required.