U Mobile Hiring! Full Time Quality Assurance Executive in Federal Territory - Ricebowl

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

Role

The Day-To-Day Activities

• Monitor and evaluate customer interactions across voice, WhatsApp, and digital channels to ensure service quality and compliance with company standards.
• Conduct quality assessments and analyze performance trends, preparing reports and identifying areas for improvement and corrective actions.
• Provide coaching support by delivering quality feedback to Trainers and Operations Managers and monitoring improvement after coaching sessions.
• Ensure compliance and governance by supporting audits, maintaining QA documentation, and ensuring adherence to operational procedures and regulatory requirements.
• Drive continuous improvement by recommending process enhancements, validating quality for new campaigns, and participating in UAT and other improvement initiatives.
  
  

About You

• Diploma or Bachelor's Degree in Business, Communications, or a related field.
• 2–3 years of experience in Quality Assurance, Contact Centre, or Customer Service operations.
• Experience in outbound sales quality monitoring is an added advantage.
• Strong analytical and quality auditing skills, with the ability to identify performance gaps and recommend improvements.
• Excellent communication, coaching, reporting, problem-solving, and attention to detail to support quality improvement and operational excellence.
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.