Responsibilities:
• Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
• Oversee daily and weekly deliverables such as the store checklist and inventory checklists
• Work with store manager to lead store sales performance and customer service excellence
• Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
• Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
• Implement measures to avoid stock damages, theft, and wastage
• Train new staff members and scheduling shifts
• Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
• Cashiering duties using the POS system to process payments and close accounts for the closing shift
• Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
• Promote first class service excellence & customer experience at all times
• Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs