Commercial ManagerRole Description
We are seeking an experienced and commercially driven Commercial Manager to lead the organization's commercial operations, optimize business performance, and drive sustainable revenue growth. In this role, you will develop and implement commercial strategies, oversee contract management, strengthen customer and partner relationships, and identify opportunities to maximize profitability while ensuring alignment with the organization's strategic objectives.
You will work closely with executive leadership, sales, marketing, finance, procurement, operations, legal, and customer success teams to develop pricing strategies, evaluate business opportunities, negotiate commercial agreements, and improve operational performance. The ideal candidate possesses outstanding commercial acumen, negotiation expertise, leadership capability, and analytical skills, with the ability to balance customer satisfaction, financial performance, and long-term business growth.
Key responsibilities include developing commercial strategies, managing strategic customer accounts, overseeing pricing and contract negotiations, monitoring financial and commercial performance, conducting market and competitor analysis, supporting business development initiatives, and improving commercial governance. The Commercial Manager will also drive profitability analysis, revenue optimization, risk management, business planning, and continuous improvement initiatives while ensuring compliance with corporate policies and regulatory requirements.
Success in this role requires strong strategic thinking, financial awareness, relationship-building skills, and the ability to lead cross-functional teams while delivering measurable commercial outcomes and creating long-term value for customers and stakeholders.
Responsibilities
- Develop and implement commercial strategies that support organizational growth and profitability.
- Identify new business opportunities and expand existing customer relationships.
- Lead commercial negotiations, pricing strategies, and contract management activities.
- Build and maintain strong relationships with customers, partners, suppliers, and stakeholders.
- Monitor revenue, profitability, and commercial performance against established KPIs.
- Conduct market research, competitor analysis, and commercial opportunity assessments.
- Collaborate with sales, finance, and operations teams to optimize commercial performance.
- Prepare business cases, commercial forecasts, executive reports, and financial analyses.
- Ensure compliance with contractual obligations, company policies, and regulatory requirements.
- Identify commercial risks and implement appropriate mitigation strategies.
- Support tender management, proposal development, and strategic partnership initiatives.
- Lead process optimization and business improvement projects across commercial functions.
- Mentor commercial team members and foster a culture of collaboration and accountability.
- Drive customer satisfaction and long-term client retention initiatives.
- Stay informed about industry trends, market developments, and emerging commercial practices.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, Management, or a related discipline.
- Master's degree or MBA is preferred.
- Strong knowledge of commercial management, business development, contract management, and strategic planning.
- Expertise in pricing strategies, financial analysis, revenue optimization, and profitability management.
- Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, SAP, Oracle, or equivalent platforms.
- Strong financial planning, budgeting, forecasting, and business modeling capabilities.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong analytical, problem-solving, and strategic decision-making abilities.
- Ability to lead cross-functional teams and manage complex commercial initiatives.
- Strong project management and organizational capabilities.
- High level of professionalism, integrity, and accountability.
- Commitment to innovation, customer success, and continuous improvement.
- Ability to manage multiple priorities in a fast-paced commercial environment.
- Strong customer-focused and results-oriented mindset.