- Petaling Jaya Selangor Malaysia
Paradise Home Hiring! Full Time Hotel Front Office in Selangor, Earn up to MYR 2,700 - Ricebowl
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Job Description
Requirements
- Minimum SPM, Diploma, or equivalent qualification.
- Previous experience in a hotel front office, hospitality, or customer service role is an advantage.
- Fresh graduates are encouraged to apply.
- Good communication and interpersonal skills.
- Fluent in English and Bahasa Malaysia; additional languages are an advantage.
- Basic computer literacy; experience with hotel PMS is preferred.
- Able to work on rotating shifts, weekends, and public holidays.
- Positive attitude, professional appearance, and strong customer service skills.
- Able to work independently as well as part of a team.
- Strong problem-solving and organizational skills.
Responsibilities
- Welcome guests and provide excellent customer service at all times.
- Perform guest check-in and check-out efficiently and accurately.
- Handle room reservations, cancellations, and amendments.
- Answer phone calls, emails, and guest inquiries professionally.
- Process payments and maintain accurate billing records.
- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
- Respond to guest requests and resolve complaints promptly and professionally.
- Maintain accurate guest records using the hotel's Property Management System (PMS).
- Ensure the front desk and lobby area are clean, organized, and presentable.
- Follow hotel policies, procedures, and safety standards.
- Perform other duties assigned by the Front Office Manager
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