Methodist Welfare Services Hiring! Full Time Executive - Community Care in Islandwide (Singapore), Earn up to SGD 3,200 - Ricebowl

Role & Responsibilities 

The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres.

Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods.

General Operational Duties (70%)

1. Program Support and Implementation

          Assist in planning, implementing, and evaluating active ageing programs

          Support on-site and satellite activities for seniors

          Participate in outreach events and community engagement initiatives

          Collaborate with community partners to organize programs and events

          Conduct door-to-door outreach with Community Screener assessments

1. Administrative Support

          Maintain documentation for audits and compliance requirements

          Assist in data collection and reporting for MOH and AIC submissions

          Support general office administration including attendance tracking and record-keeping

          Contribute to achieving service requirements and meeting MOH KPIs

          Ensure compliance with Standard Operating Procedures (SOPs) at all times

          Assist with audit requirements and documentation

1. Centre Operations

          Answer phone calls and manage walk-in inquiries professionally

          Assist with procurement and inventory management for the centre

          Support facilities management and maintenance coordination

          Help coordinate centre-based activities and events

1. Cross-functional Support

          Provide backup support to colleagues during leave periods or high-demand periods

          Assist in cross-departmental projects and initiatives

          Participate in team meetings and contribute to centre-wide improvement efforts

          Perform other duties as assigned by the Centre Manager

Specialist Focus Area (30%)

Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths:

1. Case Management Specialist (Information and Referral - I&R)

          Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT

          Review care plans with relevant stakeholders

          Facilitate timely and cost-appropriate service referrals and provision to seniors

          Coordinate care with MWS services as well as external providers

          Participate in case management discussions within MWS and with external service providers

          Build and maintain comprehensive resource maps of services and touchpoints for seniors

          Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation

1. Volunteer Management Specialist

          Recruit, onboard, and develop volunteers through targeted training programs

          Assign volunteers to appropriate roles matching their skills and interests

          Manage the Volunteer Management System (VMS) for registration and attendance tracking

          Engage volunteers from partner churches, community groups, schools, and corporate partners

          Coordinate befriending services for socially isolated seniors

          Monitor effectiveness of befriending through regular reports and feedback surveys

          Plan and coordinate outreach programs to identify and support isolated seniors

          Maintain recognition programs to motivate and retain volunteers

1. Wellness Program Specialist

          Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department

          Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs

          Conduct or coordinate group exercise sessions

          Conduct wellness screening sessions for seniors

          Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning

          Track participation and outcomes of wellness programs

          Assist Volunteer Management Executive to engage exercise volunteers for centre programs

          Maintain registration of seniors participating in exercise programs and prepare data for submissions

Qualifications, Competencies & Experience

•         Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields

•         1-2 years' experience in a relevant field; experience in social service sector will be an advantage

•         Fresh graduates with passion for serving seniors are welcome to apply

•         Passionate to work and interact with seniors in the community

•         Strong interpersonal skills and ability to interact effectively with seniors, families, and diverse stakeholders

•         Excellent communication and facilitation skills

•         Good documentation and record-keeping skills

•         Ability to multi-task and work effectively in teams

•         Proficient in Microsoft Office applications

•         Ability to work on weekends when required (time off-in-lieu will be provided)

•         Willing to travel to different AAC locations when necessary

•         Comfortable with using tech-enabled devices and digital platforms