- Hong Kong Hong Kong
TransUnion Limited Hiring! Full Time Sr Analyst, Customer Support Operations in Hong Kong - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.
What You'll Bring:
University graduate in any disciplines
2-4 years experience in client facing role providing customer service and support
Good understanding of banking/financial industry is an advantage
Fluency in spoken English, Mandarin & Cantonese is a MUST
Strong presentation skills and writing in English are essential
Excellent people management, interpersonal and communication skills
Customer-oriented with professional and passion to provide excellent service
Impact You'll Make:
Manage members enquires, feedback and complaints
Identify areas of improvements to enhance customer satisfaction and minimize complaints
Ensure outstanding customer experience and deliver results through leading and review of all processes
Perform due diligence of potential members and any KYC related matters
Provide training to member to ensure their knowledge on company system and privacy regulations
Participate in and handle ad hoc project
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Full-time
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.
What You'll Bring:
University graduate in any disciplines
2-4 years experience in client facing role providing customer service and support
Good understanding of banking/financial industry is an advantage
Fluency in spoken English, Mandarin & Cantonese is a MUST
Strong presentation skills and writing in English are essential
Excellent people management, interpersonal and communication skills
Customer-oriented with professional and passion to provide excellent service
Impact You'll Make:
Manage members enquires, feedback and complaints
Identify areas of improvements to enhance customer satisfaction and minimize complaints
Ensure outstanding customer experience and deliver results through leading and review of all processes
Perform due diligence of potential members and any KYC related matters
Provide training to member to ensure their knowledge on company system and privacy regulations
Participate in and handle ad hoc project
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Full-time
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More