Toby World Limited Hiring! Full Time Ecommerce - Online Channels Manager in Kowloon, Hong Kong, Earn up to HKD 45,000 - Ricebowl

About Toby World

Toby World is a Hong Kong-based IP and lifestyle company with more than 20 years of experience in product design and commercialization.

As we expand internationally, we are looking for an Ecommerce & Online Channels Manager to lead the overall development, operation and performance of our online channels.

Key Responsibilities

• Develop and manage the strategy, priorities and performance targets for our online channels
• Oversee daily ecommerce operations and ensure all channels are maintained accurately and effectively
• Monitor sales, traffic, conversion, customer retention and other key commercial metrics
• Analyse customer behaviour across landing pages, product pages, cart and checkout to identify performance issues and opportunities
• Review website UI/UX, navigation, page engagement and checkout experience, and recommend improvements
• Coordinate product launches, promotions, merchandising and product information across online channels
• Manage external service providers and ensure projects are delivered according to agreed priorities, timelines and standards
• Work with relevant partners on website development, analytics, CRM, SEO, GEO and other digital initiatives
• Prepare regular performance reports and translate findings into clear actions
• Improve ecommerce workflows through AI tools, automation and new systems
• Coordinate with internal teams to ensure smooth order, inventory, fulfillment and customer-service operations

What We’re Looking For

• At least 5 years of relevant ecommerce or online retail experience
• Strong hands-on knowledge of Shopify and ecommerce operations
• Experience managing multiple online channels
• Strong understanding of ecommerce analytics, customer journeys, UI/UX and conversion optimization
• Ability to interpret detailed performance data and turn it into practical improvements
• Experience managing agencies, developers or external service providers
• Strong project-management, organizational and problem-solving skills
• Commercially minded, detail-oriented and able to work independently
• Familiarity with CRM, analytics, SEO and AI-enabled ecommerce tools
• Good command of Cantonese and English; Mandarin will be an advantage
• Proficient in Excel

Experience with online marketplaces, digital advertising, API integrations or ecommerce automation will be an advantage.

Interested candidates should submit their CV, current and expected salary, availability, and a brief summary of the ecommerce businesses or online channels they have managed.

Pay: $30,000.00 - $45,000.00 per month

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person