- Singapore
JLL Hiring! Full Time Assistant Workplace Manager in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Assistant Workplace Manager strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
This Assistant Workplace Manager role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.
Key activities the Assistant Workplace Manager is required to assist with include:
Client Engagement
Work alongside with Client and Site Manager to plan, communicate and executive events to meet the client’s objective and goals.
Main point of contact for all events across ByteDance Singapore offices
Managing of all receptionists across all ByteDance Singapore offices
Manage all workplace ambassadors and front of house service to ensure customer service excellence are upkept and maintained.
Engage with all guests, employees and key stakeholders.
To develop creative, engaging and original contents, campaigns, initiatives, and programs to create a flexible, sustainable, productive and joyful workplace (for administration duties)
Evaluate events based on attendance, satisfaction, and impact to ensure they remain relevant and continue to deliver value to our employee community and report statistics and data back to ByteDance.
Strategize the use of office amenities to boost workplace experience for users (e.g., collection point of all amenities to be standardized)
Assist client and site manager to understand low CSAT scores received by JLL Team and assist with training the team members/providing justifications.
Assist client to create posters and signages using approved templates.
Training of all new team members on customer service related matters.
Miscellaneous
Support the Site Manager with other operations and implementations as and when required.
Maintain an improvement tracker for JLL team members and to report back the statistics as and when required.
HX Calendar for JLL Internal Team members to promote team bonding and enhance productivity.
Assist site manager to collate and submit Going Beyond for compliments received for team members.
Other tasks consistent with the role of Assistant Workplace Manager
Qualifications
2-3 years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry) / Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management
Degree/Diploma from an accredited institute
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Proven experience in a customer service environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Assistant Workplace Manager strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
This Assistant Workplace Manager role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.
Key activities the Assistant Workplace Manager is required to assist with include:
Client Engagement
Work alongside with Client and Site Manager to plan, communicate and executive events to meet the client’s objective and goals.
Main point of contact for all events across ByteDance Singapore offices
Managing of all receptionists across all ByteDance Singapore offices
Manage all workplace ambassadors and front of house service to ensure customer service excellence are upkept and maintained.
Engage with all guests, employees and key stakeholders.
To develop creative, engaging and original contents, campaigns, initiatives, and programs to create a flexible, sustainable, productive and joyful workplace (for administration duties)
Evaluate events based on attendance, satisfaction, and impact to ensure they remain relevant and continue to deliver value to our employee community and report statistics and data back to ByteDance.
Strategize the use of office amenities to boost workplace experience for users (e.g., collection point of all amenities to be standardized)
Assist client and site manager to understand low CSAT scores received by JLL Team and assist with training the team members/providing justifications.
Assist client to create posters and signages using approved templates.
Training of all new team members on customer service related matters.
Miscellaneous
Support the Site Manager with other operations and implementations as and when required.
Maintain an improvement tracker for JLL team members and to report back the statistics as and when required.
HX Calendar for JLL Internal Team members to promote team bonding and enhance productivity.
Assist site manager to collate and submit Going Beyond for compliments received for team members.
Other tasks consistent with the role of Assistant Workplace Manager
Qualifications
2-3 years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry) / Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management
Degree/Diploma from an accredited institute
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Proven experience in a customer service environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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