Taylor's University Hiring! Full Time Accounts Receivable Director in Selangor - Ricebowl

The Director - Accounts Receivable leads the end-to-end sundry and student billing, revenue collection, and credit control operations. They ensure institutional cash flow stability, manage system automation, and enforce strict compliance with financial regulations.

KEY RESULT AREAS / RESPONSIBILITIES

Accounts Receivable/Student Finance Operations

• Oversee the end-to-end accounts receivable process, including invoicing, cash application and collections.
• Ensure accurate and timely processing of customer payments and resolution of discrepancies.
• Manage customer accounts, monitor ageing reports and minimize overdue receivables.

Credit and Risk Management

• Establish and maintain credit management procedures in accordance with the University’s policies.
• Monitor and manage credit risks to minimize bad debt exposure.

Collections and Customer Relations

• Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
• Resolve escalated customer disputes and issues with professionalism and efficiency.
• Foster strong relationships with customers to ensure satisfaction and timely payment.
• Reduce the number for all overdue accounts

Compliance and Reporting

• Ensure compliance with internal controls, financial policies and relevant regulations.
• Prepare and present AR metrics, including DSO (days sales outstanding), collection rates and ageing trends.
• Own the end-to-end closure of internal and external audit findings for AR and collections, including remediation planning, tracking action items to completion, and reporting status to management.
• Ensure related policies and procedures are updated on a regular basis. Document new ones
• Oversee all receivable account reconciliation and prepare monthly reports for discussion
• Monitor and manage unclaimed student credit balances and refunds in accordance with the Unclaimed Moneys Act, ensuring timely identification and lodgement of unclaimed monies.
• Financial Reporting – to work with the financial reporting team on various touch points to ensure smooth monthly and annual closing of accounts. This includes clearance of relevant AR-related bank reconciliation items, tracking of unidentified deposits and, where relevant, lodging to unclaimed monies.

Process Improvement and Technology Utilization

• Identify and implement process improvements to increase efficiency and accuracy in AR operations.
• Utilize AR automation tools and ERP systems to streamline workflows and enhance reporting capabilities.
• Stay informed of emerging technologies and best practices in accounts receivable management.
• Analyze trends, identify areas of improvement and present findings to management.

Team Leadership and Development

• Supervise, mentor and develop a team of accounts receivable professionals.
• Provide training and guidance to ensure adherence to policies and procedures as well as to ensure that the team is equipped to do their jobs.
• Foster a collaborative and results-oriented team environment.

Other Responsibilities

• Ensure team operates in a robust control environment
• Any other responsibilities assigned from time to time.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor’s Degree in Accounting/Finance or related discipline or professional qualification. A master’s degree is an advantage.

RELATED EXPERIENCE

• Minimum 10–12 years of progressive experience in Finance, with significant exposure to Accounts Receivable, Credit Control, Billing, Revenue Collection and Customer Accounts Management.
• At least 5 years in a senior leadership role leading a large Accounts Receivable or Shared Services function.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Knowledge and skills in using computer software applications to analyze, develop and report on financial operations matters
• Strong skills in project management, process improvement, and system implementation, with the ability to lead cross-functional teams to achieve objectives.
• Exceptional problem-solving and decision-making skills, with the ability to identify root causes and develop innovative solutions.
• Strong organizational and time-management skills, with the ability to prioritize competing demands and meet tight deadlines.
• Ability to work independently in a fast-paced and challenging environment
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Advanced knowledge of financial operations and accounting principles, with the ability to analyze complex financial data and develop actionable insights.

COMPETENCIES (BEHAVIOURAL)

• Possesses strong initiative and can work independently, with minimum supervision
• Dynamic, pro-active and results-oriented with a drive to succeed and achieve goals.
• Proven ability to lead and develop teams, with a track record of driving high performance and delivering results.
• People manager with good ability to coach, manage and motivate team members
• Highly motivated and self-motivated, with a strong sense of ownership and accountability.
• Strategic thinker with a results-oriented mindset, with the ability to set and achieve ambitious goals.
• Collaborative and team-oriented, with the ability to work effectively with cross-functional teams and stakeholders.
• Ethical and trustworthy, with the ability to maintain confidentiality and act with integrity in all interactions.