FWD SINGAPORE PTE. LTD. Hiring! Full Time Customer Service Consultant in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl

PURPOSE

Promote the image of the company by providing and delivering competent, efficient and qualitycustomer services at service standard levels above the peers in the market.

KEY ACCOUNTABILITIES

• Responsible to attend to direct customers enquires and requests (including New Business,Renewals, Policy Servicing, Claims, and Premium Management) through all customer’s communication channels eg phone, e-mail, social media, counter etc.
• Delivering high quality, accurate and prompt service to customers meeting or exceeding respective service levels and turnaround times.
• Complying with the relevant regulations, internal policies and procedures in the service delivery. 
• Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
• Strike the right balance between the needs of the direct customers and the company.
• Manage 1st level customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
• Support Corporate Projects & Initiatives
• Any other ad hoc tasks and projects.

QUALIFICATIONS / EXPERIENCE

• GCE ‘O’ Level / Diploma holder
• At least 1 – 3 years of experience in the front line customer service/sales support function preferably in general or life or both insurance industry.
• Preferably possess relevant insurance certifications.
• Positive and driven work attitude.
• Able to work independently and within a team.
• Having Contact Centre experience will be an advantage

KNOWLEDGE, SKILLS & ABILITY

• Excellent verbal and written communication skills.
• Able to handle multiple tasks simultaneously.
• Work as a team member in a team environment.
• Familiar with a wide range of personal insurance products.
• Proficiency in MS Office skills and generally tech-savy