Bateriku Hiring! Full Time Customer Experience Executive in Selangor - Ricebowl

Handle outbound customer interactions via WhatsApp, email, hotline, and social media.

Provide prompt updates on complaint statuses and countermeasures.

Ensure professional and empathetic communication.

Develope and execute customer satisfaction surveys.

Conduct surveys and collect responses from customers.

Engage with customers through feedback channels (calls, emails, online surveys).

Conduct follow-up post-resolution to assess satisfaction.

Gather customer feedback and escalate recurring issues to respective Departments.

Analyze survey results and customer feedback to identify trends and issues.

Present engagement findings and recommendations to management.

Provide data-driven recommendations to improve customer experience.

Work with the Complaints Management team to ensure working and implementable solutions.

Work with Marketing and Sales to enhance customer engagement initiatives.

Prepare reports and insights for the Head of CX and senior management.

Liaise with internal teams (operations, sales, technical, warranty, etc) to resolve complaints.

Ensure adherence to company policies and regulatory requirements.

Any other job assigned.